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Cover: 9781523001781 | Practical Innovation in Government: How Front-Line Leaders Are...
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Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations
Buch von Alan G. Robinson (u. a.)
Sprache: Englisch

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"Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas"--
"Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas"--
Über den Autor
Alan G. Robinson and Dean M. Schroeder
Details
Erscheinungsjahr: 2022
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Inhalt: Einband - fest (Hardcover)
ISBN-13: 9781523001781
ISBN-10: 152300178X
Sprache: Englisch
Einband: Gebunden
Autor: Robinson, Alan G.
Schroeder, Dean M.
Hersteller: Berrett-Koehler Publishers
Maße: 348 x 299 x 2 mm
Von/Mit: Alan G. Robinson (u. a.)
Erscheinungsdatum: 19.07.2022
Gewicht: 0,474 kg
Artikel-ID: 120734110
Über den Autor
Alan G. Robinson and Dean M. Schroeder
Details
Erscheinungsjahr: 2022
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Inhalt: Einband - fest (Hardcover)
ISBN-13: 9781523001781
ISBN-10: 152300178X
Sprache: Englisch
Einband: Gebunden
Autor: Robinson, Alan G.
Schroeder, Dean M.
Hersteller: Berrett-Koehler Publishers
Maße: 348 x 299 x 2 mm
Von/Mit: Alan G. Robinson (u. a.)
Erscheinungsdatum: 19.07.2022
Gewicht: 0,474 kg
Artikel-ID: 120734110
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