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A practical guide to identifying risks in veterinary patients and tailoring their care accordingly
Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners.
The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book:
* Offers clinical guidance for accurately assessing risks for each patient
* Shows how to tailor veterinary care to address a patient's specific risk factors
* Emphasizes prevention, early detection, and treatment
* Improves treatment outcomes and provides solutions to keep pets healthy and well
Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners.
The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book:
* Offers clinical guidance for accurately assessing risks for each patient
* Shows how to tailor veterinary care to address a patient's specific risk factors
* Emphasizes prevention, early detection, and treatment
* Improves treatment outcomes and provides solutions to keep pets healthy and well
Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
A practical guide to identifying risks in veterinary patients and tailoring their care accordingly
Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners.
The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book:
* Offers clinical guidance for accurately assessing risks for each patient
* Shows how to tailor veterinary care to address a patient's specific risk factors
* Emphasizes prevention, early detection, and treatment
* Improves treatment outcomes and provides solutions to keep pets healthy and well
Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners.
The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book:
* Offers clinical guidance for accurately assessing risks for each patient
* Shows how to tailor veterinary care to address a patient's specific risk factors
* Emphasizes prevention, early detection, and treatment
* Improves treatment outcomes and provides solutions to keep pets healthy and well
Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
Über den Autor
The editor
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS, is an independent consultant, author, and lecturer in Westborough, Massachusetts, USA.
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS, is an independent consultant, author, and lecturer in Westborough, Massachusetts, USA.
Inhaltsverzeichnis
Contributors xix
Preface xxiii
Editor-in-Chief xxv
Section 1 Overview 1
1.1 Overview of Pet-Specific Care 3
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.2 Providing a Lifetime of Care 9
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.3 Personalized Care Plans 15
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.4 Opportunities for Pet-Specific Care 23
Nan Boss, DVM
1.5 Feline-Friendly Care 27
Jane Brunt, DVM
1.6 Adapting to a New Normal 31
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 2 Concepts and Prospects 37
2.1 Evidence-Based Veterinary Medicine and Personal Bias 39
Brennen McKenzie, MA, MSc, VMD
2.2 The Role of Incremental Care 43
David Haworth, DVM, PhD
2.3 Prevalence and Incidence 47
Samuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)
2.4 Checklists in Veterinary Practice 51
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
2.5 Virtual Care (Telehealth) 59
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.6 Generational Considerations 65
Kurt A. Oster, MS, SPHR, SHRM-SCP
2.7 Risk Assessment 69
Nan Boss, DVM
2.8 Risk Management 75
Tara Harmon, APR
2.9 Anticipated Costs of Pet Care 79
Sarah Rumple
2.10 Affordability of Veterinary Services 83
Patricia Khuly, VMD, MBA
2.11 Discounting in Veterinary Practice 87
Mark J. McGaunn, CPA/PFS, CFP(r)
2.12 Blockchain in Veterinary Medicine 91
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.13 Placebo and Nocebo 95
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.14 Benefits of the Human-Animal Bond 99
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
2.15 Promoting the Human-Animal Bond 103
Sarah Rumple
2.16 Pain and Pain Management 107
Mark E. Epstein, DVM, DABVP (Canine/Feline), CVPP
2.17 Emergency Preparedness 113
Lori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine/Feline Practice)
2.18 Population Control 117
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
2.19 One Health 121
Donna L. Harris, DVM, MBA, MS(Strategic Foresight)
2.20 Cancer Precision Medicine 125
Anna Katogiritis, BSc, DVM and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)
Section 3 Hereditary Considerations 129
3.1 Genetic Basics 131
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.2 Modes of Inheritance 137
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.3 The Genetics of Disease 141
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.4 Predicting and Eliminating Disease Traits 147
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.5 Conformation Extremes and the Veterinary Team 153
Emma Goodman Milne, BVSc, MRCVS
3.6 Genetic Testing 157
Jerold S. Bell, DVM
3.7 Genetic Health Registries and Research Organizations 163
Anita M. Oberbauer, PhD
3.8 Genetic Counseling 169
Jerold S. Bell, DVM
3.9 Purebreds, Mixed-Breeds, and Hybrids 175
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.10 Advising Clients on Selecting an Appropriate Pet 179
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.11 Integrating Genotypic and Phenotypic Testing 183
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.12 Orthopedic Screening 189
Jason C. Nicholas, BVETMED (Hons)
3.13 Breed Predisposition 193
Nan Boss, DVM
3.14 Breed-Specific Variants in Laboratory Testing 199
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
3.15 Breed-Related Anesthetic Considerations 203
Tamara Grubb, DVM, PhD, DACVAA
3.16 Breed-Related Drug Sensitivities 209
Patricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP
3.17 Breed-Related Nutritional Issues 213
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
3.18 Breed-Related Eye Conditions 217
D. J. Haeussler, Jr., BS, MS, DVM, DACVO
3.19 Mixed-Breed Considerations 223
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 4 Nonhereditary Considerations 227
4.1 Canine and Feline Life Stages 229
Sarah Rumple
4.2 Gender-Related Considerations 237
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
4.3 Prevention and Control of Infectious Diseases 241
Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)
4.4 Preventing Infectious Diseases in the Small Animal Veterinary Hospital 247
Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)
4.5 Prevention and Control of Parasites 253
I. Craig Prior, BVSc, CVJ
4.6 Role of the Microbiome 259
Natalie Stilwell, DVM, MS, PhD
4.7 Embracing Early Detection 263
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
4.8 Pet-Specific Relevance of Reference Intervals 267
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.9 Periodontal Disease 271
Heidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM
4.10 Environmental Considerations 277
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.11 Environmental Enrichment 283
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.12 Homeowner Insurance Considerations 287
Tara Harmon, APR
Section 5 Client Service Considerations 291
5.1 Pet-Specific Customer Service 293
Nan Boss, DVM
5.2 Meeting Client Needs 299
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.3 What Clients Expect from the Veterinary Team 303
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.4 The Changing Nature of Pet Owners 307
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.5 Meeting the Needs of Pet Parents 311
Amanda L. Donnelly, DVM, MBA
5.6 Adoption Source Options 315
Sarah Rumple
5.7 Preadoption Counseling 319
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
5.8 The Biology of Marketing 323
Robert Sanchez
5.9 Dealing with Breeders 327
Maria Inês Ferreira, DVM, MTB
5.10 Discussing Pet-Specific Care 331
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.11 Discussing Finances for Pet-Specific Care 337
Brandon Hess, CVPM, CCFP
5.12 Discussing Anesthetic Risk 341
Tamara Grubb, DVM, PhD, DACVAA
5.13 Improving Client Engagement Through Technology 347
Caitlin DeWilde, BS, DVM
5.14 Client Education Materials 353
Peter Alberti, BSBA
5.15 Client Appointment Scheduling 357
Kurt A. Oster, MS, SPHR, SHRM-SCP
5.16 Maintaining Client Contact Between Appointments 361
Robert Sanchez
5.17 Ensuring and Measuring Client Satisfaction 365
Caitlin DeWilde, BS, DVM
5.18 Lifetime Support - Pet Trusts and Wills 371
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 6 Pet-Specific Considerations 375
6.1 Normal Development Stages of Dogs and Cats 377
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.2 How Animals Learn 383
Alicea Howell, LVT, VTS (Behavior), KPA, CTP
6.3 Managing Life Changes with Pets 387
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.4 Creating a Pet-Specific User's Manual 391
Peter Weinstein, DVM, MBA
6.5 Opportunities and Challenges of Providing Services for Low-Income Clients 399
David Haworth, DVM, PhD
6.6 Fear Free(r) Concepts 403
Marty Becker, DVM
6.7 Cooperative Care 409
Alicea Howell, LVT, VTS (Behavior), KPA, CTP
6.8 Managing Routine Procedures to Minimize Problems 413
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.9 Preventing Behavior Problems 417
Kymberley C. McLeod, DVM
6.10 Behavior Problems - Advice 421
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.11 Treating Animals with Behavior Problems 425
Kymberley C. McLeod, DVM
6.12 New Puppy/Kitten Considerations 429
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
6.13 Delivering Feline-Friendly Care 433
Kim Kendall, BVSc, MANZCVS (Cat Medicine and Animal Behaviour)
6.14 Pain Prevention, Management, and Conditioning 439
Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP
6.15 Approaching Obesity on a Pet-Specific Basis 445
Ernie Ward, DVM, CVFT (Certified Veterinary Food Therapist)
6.16 Assessing Blood Pressure as an Early Indicator of Disease 455
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
6.17 Senior Care 459
Heidi B. Lobprise, DVM, DAVDC
6.18 Aging Gracefully 465
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.19 Problem Aging 469
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.20 Quality of Life and End of Life Issues 473
Mary Craig, DVM, MBA, CHPV
Section 7 Hospital Considerations 477
7.1 Creating a Client-Centered Hospital 479
Amanda L. Donnelly, DVM, MBA
7.2 Managing the Pet-Specific Workplace 483
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
7.3 Leading the Change Towards Pet-Specific Care 489
Randy Hall
7.4 Getting Informed Consent 493
Betsy Choder, JD, MS
7.5 Connecting with Clients Through Social Media 497
Caitlin DeWilde, BS, DVM
7.6 Privacy and Confidentiality 505
Betsy Choder, JD, MS
7.7 Puppy and Kitten Classes 509
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
7.8 Providing Care for Those Unable or Unwilling to Pay 513
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
7.9 Using Practice Management Software to Personalize Care 517
Peter Alberti, BSBA
7.10 Analytics and Informatics 521
Peter Alberti, BSBA
7.11 Client Safety 525
Saya Press, BVSc, MS, DACVECC
7.12 Patient Safety 529
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
7.13 Keeping Client Information Secure 535
Peter Alberti, BSBA
7.14 Premise Disinfection 539
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
Section 8 Hospital Team Considerations 543
8.1 Delivering Pet-Specific Care as a Team 545
Jason C. Nicholas, BVETMED (Hons)
8.2 Developing Staff Competencies 549
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.3 The Importance of Accountability in Pet-Specific Care 555
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.4 Alignment- The Key to Implementing Pet-Specific Care 559
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.5 How Important Is Emotional Intelligence? 563
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.6 Nursing Leadership 567
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
8.7 Nursing Care Plans 573
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
8.8 Care Bundles 579
Helen...
Preface xxiii
Editor-in-Chief xxv
Section 1 Overview 1
1.1 Overview of Pet-Specific Care 3
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.2 Providing a Lifetime of Care 9
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.3 Personalized Care Plans 15
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.4 Opportunities for Pet-Specific Care 23
Nan Boss, DVM
1.5 Feline-Friendly Care 27
Jane Brunt, DVM
1.6 Adapting to a New Normal 31
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 2 Concepts and Prospects 37
2.1 Evidence-Based Veterinary Medicine and Personal Bias 39
Brennen McKenzie, MA, MSc, VMD
2.2 The Role of Incremental Care 43
David Haworth, DVM, PhD
2.3 Prevalence and Incidence 47
Samuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)
2.4 Checklists in Veterinary Practice 51
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
2.5 Virtual Care (Telehealth) 59
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.6 Generational Considerations 65
Kurt A. Oster, MS, SPHR, SHRM-SCP
2.7 Risk Assessment 69
Nan Boss, DVM
2.8 Risk Management 75
Tara Harmon, APR
2.9 Anticipated Costs of Pet Care 79
Sarah Rumple
2.10 Affordability of Veterinary Services 83
Patricia Khuly, VMD, MBA
2.11 Discounting in Veterinary Practice 87
Mark J. McGaunn, CPA/PFS, CFP(r)
2.12 Blockchain in Veterinary Medicine 91
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.13 Placebo and Nocebo 95
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.14 Benefits of the Human-Animal Bond 99
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
2.15 Promoting the Human-Animal Bond 103
Sarah Rumple
2.16 Pain and Pain Management 107
Mark E. Epstein, DVM, DABVP (Canine/Feline), CVPP
2.17 Emergency Preparedness 113
Lori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine/Feline Practice)
2.18 Population Control 117
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
2.19 One Health 121
Donna L. Harris, DVM, MBA, MS(Strategic Foresight)
2.20 Cancer Precision Medicine 125
Anna Katogiritis, BSc, DVM and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)
Section 3 Hereditary Considerations 129
3.1 Genetic Basics 131
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.2 Modes of Inheritance 137
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.3 The Genetics of Disease 141
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.4 Predicting and Eliminating Disease Traits 147
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.5 Conformation Extremes and the Veterinary Team 153
Emma Goodman Milne, BVSc, MRCVS
3.6 Genetic Testing 157
Jerold S. Bell, DVM
3.7 Genetic Health Registries and Research Organizations 163
Anita M. Oberbauer, PhD
3.8 Genetic Counseling 169
Jerold S. Bell, DVM
3.9 Purebreds, Mixed-Breeds, and Hybrids 175
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.10 Advising Clients on Selecting an Appropriate Pet 179
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.11 Integrating Genotypic and Phenotypic Testing 183
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.12 Orthopedic Screening 189
Jason C. Nicholas, BVETMED (Hons)
3.13 Breed Predisposition 193
Nan Boss, DVM
3.14 Breed-Specific Variants in Laboratory Testing 199
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
3.15 Breed-Related Anesthetic Considerations 203
Tamara Grubb, DVM, PhD, DACVAA
3.16 Breed-Related Drug Sensitivities 209
Patricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP
3.17 Breed-Related Nutritional Issues 213
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
3.18 Breed-Related Eye Conditions 217
D. J. Haeussler, Jr., BS, MS, DVM, DACVO
3.19 Mixed-Breed Considerations 223
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 4 Nonhereditary Considerations 227
4.1 Canine and Feline Life Stages 229
Sarah Rumple
4.2 Gender-Related Considerations 237
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
4.3 Prevention and Control of Infectious Diseases 241
Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)
4.4 Preventing Infectious Diseases in the Small Animal Veterinary Hospital 247
Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)
4.5 Prevention and Control of Parasites 253
I. Craig Prior, BVSc, CVJ
4.6 Role of the Microbiome 259
Natalie Stilwell, DVM, MS, PhD
4.7 Embracing Early Detection 263
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
4.8 Pet-Specific Relevance of Reference Intervals 267
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.9 Periodontal Disease 271
Heidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM
4.10 Environmental Considerations 277
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.11 Environmental Enrichment 283
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.12 Homeowner Insurance Considerations 287
Tara Harmon, APR
Section 5 Client Service Considerations 291
5.1 Pet-Specific Customer Service 293
Nan Boss, DVM
5.2 Meeting Client Needs 299
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.3 What Clients Expect from the Veterinary Team 303
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.4 The Changing Nature of Pet Owners 307
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.5 Meeting the Needs of Pet Parents 311
Amanda L. Donnelly, DVM, MBA
5.6 Adoption Source Options 315
Sarah Rumple
5.7 Preadoption Counseling 319
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
5.8 The Biology of Marketing 323
Robert Sanchez
5.9 Dealing with Breeders 327
Maria Inês Ferreira, DVM, MTB
5.10 Discussing Pet-Specific Care 331
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.11 Discussing Finances for Pet-Specific Care 337
Brandon Hess, CVPM, CCFP
5.12 Discussing Anesthetic Risk 341
Tamara Grubb, DVM, PhD, DACVAA
5.13 Improving Client Engagement Through Technology 347
Caitlin DeWilde, BS, DVM
5.14 Client Education Materials 353
Peter Alberti, BSBA
5.15 Client Appointment Scheduling 357
Kurt A. Oster, MS, SPHR, SHRM-SCP
5.16 Maintaining Client Contact Between Appointments 361
Robert Sanchez
5.17 Ensuring and Measuring Client Satisfaction 365
Caitlin DeWilde, BS, DVM
5.18 Lifetime Support - Pet Trusts and Wills 371
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 6 Pet-Specific Considerations 375
6.1 Normal Development Stages of Dogs and Cats 377
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.2 How Animals Learn 383
Alicea Howell, LVT, VTS (Behavior), KPA, CTP
6.3 Managing Life Changes with Pets 387
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.4 Creating a Pet-Specific User's Manual 391
Peter Weinstein, DVM, MBA
6.5 Opportunities and Challenges of Providing Services for Low-Income Clients 399
David Haworth, DVM, PhD
6.6 Fear Free(r) Concepts 403
Marty Becker, DVM
6.7 Cooperative Care 409
Alicea Howell, LVT, VTS (Behavior), KPA, CTP
6.8 Managing Routine Procedures to Minimize Problems 413
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.9 Preventing Behavior Problems 417
Kymberley C. McLeod, DVM
6.10 Behavior Problems - Advice 421
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.11 Treating Animals with Behavior Problems 425
Kymberley C. McLeod, DVM
6.12 New Puppy/Kitten Considerations 429
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
6.13 Delivering Feline-Friendly Care 433
Kim Kendall, BVSc, MANZCVS (Cat Medicine and Animal Behaviour)
6.14 Pain Prevention, Management, and Conditioning 439
Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP
6.15 Approaching Obesity on a Pet-Specific Basis 445
Ernie Ward, DVM, CVFT (Certified Veterinary Food Therapist)
6.16 Assessing Blood Pressure as an Early Indicator of Disease 455
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
6.17 Senior Care 459
Heidi B. Lobprise, DVM, DAVDC
6.18 Aging Gracefully 465
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.19 Problem Aging 469
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.20 Quality of Life and End of Life Issues 473
Mary Craig, DVM, MBA, CHPV
Section 7 Hospital Considerations 477
7.1 Creating a Client-Centered Hospital 479
Amanda L. Donnelly, DVM, MBA
7.2 Managing the Pet-Specific Workplace 483
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
7.3 Leading the Change Towards Pet-Specific Care 489
Randy Hall
7.4 Getting Informed Consent 493
Betsy Choder, JD, MS
7.5 Connecting with Clients Through Social Media 497
Caitlin DeWilde, BS, DVM
7.6 Privacy and Confidentiality 505
Betsy Choder, JD, MS
7.7 Puppy and Kitten Classes 509
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
7.8 Providing Care for Those Unable or Unwilling to Pay 513
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
7.9 Using Practice Management Software to Personalize Care 517
Peter Alberti, BSBA
7.10 Analytics and Informatics 521
Peter Alberti, BSBA
7.11 Client Safety 525
Saya Press, BVSc, MS, DACVECC
7.12 Patient Safety 529
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
7.13 Keeping Client Information Secure 535
Peter Alberti, BSBA
7.14 Premise Disinfection 539
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
Section 8 Hospital Team Considerations 543
8.1 Delivering Pet-Specific Care as a Team 545
Jason C. Nicholas, BVETMED (Hons)
8.2 Developing Staff Competencies 549
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.3 The Importance of Accountability in Pet-Specific Care 555
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.4 Alignment- The Key to Implementing Pet-Specific Care 559
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.5 How Important Is Emotional Intelligence? 563
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.6 Nursing Leadership 567
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
8.7 Nursing Care Plans 573
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
8.8 Care Bundles 579
Helen...
Details
| Erscheinungsjahr: | 2021 |
|---|---|
| Fachbereich: | Tiermedizin |
| Genre: | Medizin |
| Rubrik: | Wissenschaften |
| Medium: | Buch |
| Inhalt: | 1104 S. |
| ISBN-13: | 9781119540663 |
| ISBN-10: | 1119540666 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: | Ackerman, Lowell |
| Redaktion: | Ackerman, Lowell |
| Herausgeber: | Lowell Ackerman |
| Hersteller: | Wiley |
| Maße: | 290 x 231 x 41 mm |
| Von/Mit: | Lowell Ackerman |
| Erscheinungsdatum: | 02.06.2021 |
| Gewicht: | 2,585 kg |
Über den Autor
The editor
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS, is an independent consultant, author, and lecturer in Westborough, Massachusetts, USA.
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS, is an independent consultant, author, and lecturer in Westborough, Massachusetts, USA.
Inhaltsverzeichnis
Contributors xix
Preface xxiii
Editor-in-Chief xxv
Section 1 Overview 1
1.1 Overview of Pet-Specific Care 3
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.2 Providing a Lifetime of Care 9
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.3 Personalized Care Plans 15
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.4 Opportunities for Pet-Specific Care 23
Nan Boss, DVM
1.5 Feline-Friendly Care 27
Jane Brunt, DVM
1.6 Adapting to a New Normal 31
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 2 Concepts and Prospects 37
2.1 Evidence-Based Veterinary Medicine and Personal Bias 39
Brennen McKenzie, MA, MSc, VMD
2.2 The Role of Incremental Care 43
David Haworth, DVM, PhD
2.3 Prevalence and Incidence 47
Samuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)
2.4 Checklists in Veterinary Practice 51
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
2.5 Virtual Care (Telehealth) 59
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.6 Generational Considerations 65
Kurt A. Oster, MS, SPHR, SHRM-SCP
2.7 Risk Assessment 69
Nan Boss, DVM
2.8 Risk Management 75
Tara Harmon, APR
2.9 Anticipated Costs of Pet Care 79
Sarah Rumple
2.10 Affordability of Veterinary Services 83
Patricia Khuly, VMD, MBA
2.11 Discounting in Veterinary Practice 87
Mark J. McGaunn, CPA/PFS, CFP(r)
2.12 Blockchain in Veterinary Medicine 91
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.13 Placebo and Nocebo 95
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.14 Benefits of the Human-Animal Bond 99
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
2.15 Promoting the Human-Animal Bond 103
Sarah Rumple
2.16 Pain and Pain Management 107
Mark E. Epstein, DVM, DABVP (Canine/Feline), CVPP
2.17 Emergency Preparedness 113
Lori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine/Feline Practice)
2.18 Population Control 117
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
2.19 One Health 121
Donna L. Harris, DVM, MBA, MS(Strategic Foresight)
2.20 Cancer Precision Medicine 125
Anna Katogiritis, BSc, DVM and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)
Section 3 Hereditary Considerations 129
3.1 Genetic Basics 131
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.2 Modes of Inheritance 137
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.3 The Genetics of Disease 141
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.4 Predicting and Eliminating Disease Traits 147
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.5 Conformation Extremes and the Veterinary Team 153
Emma Goodman Milne, BVSc, MRCVS
3.6 Genetic Testing 157
Jerold S. Bell, DVM
3.7 Genetic Health Registries and Research Organizations 163
Anita M. Oberbauer, PhD
3.8 Genetic Counseling 169
Jerold S. Bell, DVM
3.9 Purebreds, Mixed-Breeds, and Hybrids 175
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.10 Advising Clients on Selecting an Appropriate Pet 179
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.11 Integrating Genotypic and Phenotypic Testing 183
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.12 Orthopedic Screening 189
Jason C. Nicholas, BVETMED (Hons)
3.13 Breed Predisposition 193
Nan Boss, DVM
3.14 Breed-Specific Variants in Laboratory Testing 199
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
3.15 Breed-Related Anesthetic Considerations 203
Tamara Grubb, DVM, PhD, DACVAA
3.16 Breed-Related Drug Sensitivities 209
Patricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP
3.17 Breed-Related Nutritional Issues 213
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
3.18 Breed-Related Eye Conditions 217
D. J. Haeussler, Jr., BS, MS, DVM, DACVO
3.19 Mixed-Breed Considerations 223
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 4 Nonhereditary Considerations 227
4.1 Canine and Feline Life Stages 229
Sarah Rumple
4.2 Gender-Related Considerations 237
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
4.3 Prevention and Control of Infectious Diseases 241
Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)
4.4 Preventing Infectious Diseases in the Small Animal Veterinary Hospital 247
Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)
4.5 Prevention and Control of Parasites 253
I. Craig Prior, BVSc, CVJ
4.6 Role of the Microbiome 259
Natalie Stilwell, DVM, MS, PhD
4.7 Embracing Early Detection 263
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
4.8 Pet-Specific Relevance of Reference Intervals 267
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.9 Periodontal Disease 271
Heidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM
4.10 Environmental Considerations 277
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.11 Environmental Enrichment 283
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.12 Homeowner Insurance Considerations 287
Tara Harmon, APR
Section 5 Client Service Considerations 291
5.1 Pet-Specific Customer Service 293
Nan Boss, DVM
5.2 Meeting Client Needs 299
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.3 What Clients Expect from the Veterinary Team 303
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.4 The Changing Nature of Pet Owners 307
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.5 Meeting the Needs of Pet Parents 311
Amanda L. Donnelly, DVM, MBA
5.6 Adoption Source Options 315
Sarah Rumple
5.7 Preadoption Counseling 319
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
5.8 The Biology of Marketing 323
Robert Sanchez
5.9 Dealing with Breeders 327
Maria Inês Ferreira, DVM, MTB
5.10 Discussing Pet-Specific Care 331
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.11 Discussing Finances for Pet-Specific Care 337
Brandon Hess, CVPM, CCFP
5.12 Discussing Anesthetic Risk 341
Tamara Grubb, DVM, PhD, DACVAA
5.13 Improving Client Engagement Through Technology 347
Caitlin DeWilde, BS, DVM
5.14 Client Education Materials 353
Peter Alberti, BSBA
5.15 Client Appointment Scheduling 357
Kurt A. Oster, MS, SPHR, SHRM-SCP
5.16 Maintaining Client Contact Between Appointments 361
Robert Sanchez
5.17 Ensuring and Measuring Client Satisfaction 365
Caitlin DeWilde, BS, DVM
5.18 Lifetime Support - Pet Trusts and Wills 371
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 6 Pet-Specific Considerations 375
6.1 Normal Development Stages of Dogs and Cats 377
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.2 How Animals Learn 383
Alicea Howell, LVT, VTS (Behavior), KPA, CTP
6.3 Managing Life Changes with Pets 387
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.4 Creating a Pet-Specific User's Manual 391
Peter Weinstein, DVM, MBA
6.5 Opportunities and Challenges of Providing Services for Low-Income Clients 399
David Haworth, DVM, PhD
6.6 Fear Free(r) Concepts 403
Marty Becker, DVM
6.7 Cooperative Care 409
Alicea Howell, LVT, VTS (Behavior), KPA, CTP
6.8 Managing Routine Procedures to Minimize Problems 413
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.9 Preventing Behavior Problems 417
Kymberley C. McLeod, DVM
6.10 Behavior Problems - Advice 421
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.11 Treating Animals with Behavior Problems 425
Kymberley C. McLeod, DVM
6.12 New Puppy/Kitten Considerations 429
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
6.13 Delivering Feline-Friendly Care 433
Kim Kendall, BVSc, MANZCVS (Cat Medicine and Animal Behaviour)
6.14 Pain Prevention, Management, and Conditioning 439
Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP
6.15 Approaching Obesity on a Pet-Specific Basis 445
Ernie Ward, DVM, CVFT (Certified Veterinary Food Therapist)
6.16 Assessing Blood Pressure as an Early Indicator of Disease 455
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
6.17 Senior Care 459
Heidi B. Lobprise, DVM, DAVDC
6.18 Aging Gracefully 465
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.19 Problem Aging 469
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.20 Quality of Life and End of Life Issues 473
Mary Craig, DVM, MBA, CHPV
Section 7 Hospital Considerations 477
7.1 Creating a Client-Centered Hospital 479
Amanda L. Donnelly, DVM, MBA
7.2 Managing the Pet-Specific Workplace 483
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
7.3 Leading the Change Towards Pet-Specific Care 489
Randy Hall
7.4 Getting Informed Consent 493
Betsy Choder, JD, MS
7.5 Connecting with Clients Through Social Media 497
Caitlin DeWilde, BS, DVM
7.6 Privacy and Confidentiality 505
Betsy Choder, JD, MS
7.7 Puppy and Kitten Classes 509
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
7.8 Providing Care for Those Unable or Unwilling to Pay 513
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
7.9 Using Practice Management Software to Personalize Care 517
Peter Alberti, BSBA
7.10 Analytics and Informatics 521
Peter Alberti, BSBA
7.11 Client Safety 525
Saya Press, BVSc, MS, DACVECC
7.12 Patient Safety 529
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
7.13 Keeping Client Information Secure 535
Peter Alberti, BSBA
7.14 Premise Disinfection 539
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
Section 8 Hospital Team Considerations 543
8.1 Delivering Pet-Specific Care as a Team 545
Jason C. Nicholas, BVETMED (Hons)
8.2 Developing Staff Competencies 549
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.3 The Importance of Accountability in Pet-Specific Care 555
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.4 Alignment- The Key to Implementing Pet-Specific Care 559
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.5 How Important Is Emotional Intelligence? 563
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.6 Nursing Leadership 567
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
8.7 Nursing Care Plans 573
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
8.8 Care Bundles 579
Helen...
Preface xxiii
Editor-in-Chief xxv
Section 1 Overview 1
1.1 Overview of Pet-Specific Care 3
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.2 Providing a Lifetime of Care 9
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.3 Personalized Care Plans 15
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
1.4 Opportunities for Pet-Specific Care 23
Nan Boss, DVM
1.5 Feline-Friendly Care 27
Jane Brunt, DVM
1.6 Adapting to a New Normal 31
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 2 Concepts and Prospects 37
2.1 Evidence-Based Veterinary Medicine and Personal Bias 39
Brennen McKenzie, MA, MSc, VMD
2.2 The Role of Incremental Care 43
David Haworth, DVM, PhD
2.3 Prevalence and Incidence 47
Samuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)
2.4 Checklists in Veterinary Practice 51
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
2.5 Virtual Care (Telehealth) 59
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.6 Generational Considerations 65
Kurt A. Oster, MS, SPHR, SHRM-SCP
2.7 Risk Assessment 69
Nan Boss, DVM
2.8 Risk Management 75
Tara Harmon, APR
2.9 Anticipated Costs of Pet Care 79
Sarah Rumple
2.10 Affordability of Veterinary Services 83
Patricia Khuly, VMD, MBA
2.11 Discounting in Veterinary Practice 87
Mark J. McGaunn, CPA/PFS, CFP(r)
2.12 Blockchain in Veterinary Medicine 91
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.13 Placebo and Nocebo 95
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
2.14 Benefits of the Human-Animal Bond 99
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
2.15 Promoting the Human-Animal Bond 103
Sarah Rumple
2.16 Pain and Pain Management 107
Mark E. Epstein, DVM, DABVP (Canine/Feline), CVPP
2.17 Emergency Preparedness 113
Lori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine/Feline Practice)
2.18 Population Control 117
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
2.19 One Health 121
Donna L. Harris, DVM, MBA, MS(Strategic Foresight)
2.20 Cancer Precision Medicine 125
Anna Katogiritis, BSc, DVM and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)
Section 3 Hereditary Considerations 129
3.1 Genetic Basics 131
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.2 Modes of Inheritance 137
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.3 The Genetics of Disease 141
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.4 Predicting and Eliminating Disease Traits 147
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.5 Conformation Extremes and the Veterinary Team 153
Emma Goodman Milne, BVSc, MRCVS
3.6 Genetic Testing 157
Jerold S. Bell, DVM
3.7 Genetic Health Registries and Research Organizations 163
Anita M. Oberbauer, PhD
3.8 Genetic Counseling 169
Jerold S. Bell, DVM
3.9 Purebreds, Mixed-Breeds, and Hybrids 175
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.10 Advising Clients on Selecting an Appropriate Pet 179
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.11 Integrating Genotypic and Phenotypic Testing 183
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
3.12 Orthopedic Screening 189
Jason C. Nicholas, BVETMED (Hons)
3.13 Breed Predisposition 193
Nan Boss, DVM
3.14 Breed-Specific Variants in Laboratory Testing 199
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
3.15 Breed-Related Anesthetic Considerations 203
Tamara Grubb, DVM, PhD, DACVAA
3.16 Breed-Related Drug Sensitivities 209
Patricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP
3.17 Breed-Related Nutritional Issues 213
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
3.18 Breed-Related Eye Conditions 217
D. J. Haeussler, Jr., BS, MS, DVM, DACVO
3.19 Mixed-Breed Considerations 223
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 4 Nonhereditary Considerations 227
4.1 Canine and Feline Life Stages 229
Sarah Rumple
4.2 Gender-Related Considerations 237
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
4.3 Prevention and Control of Infectious Diseases 241
Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)
4.4 Preventing Infectious Diseases in the Small Animal Veterinary Hospital 247
Krystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)
4.5 Prevention and Control of Parasites 253
I. Craig Prior, BVSc, CVJ
4.6 Role of the Microbiome 259
Natalie Stilwell, DVM, MS, PhD
4.7 Embracing Early Detection 263
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
4.8 Pet-Specific Relevance of Reference Intervals 267
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.9 Periodontal Disease 271
Heidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM
4.10 Environmental Considerations 277
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.11 Environmental Enrichment 283
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
4.12 Homeowner Insurance Considerations 287
Tara Harmon, APR
Section 5 Client Service Considerations 291
5.1 Pet-Specific Customer Service 293
Nan Boss, DVM
5.2 Meeting Client Needs 299
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.3 What Clients Expect from the Veterinary Team 303
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.4 The Changing Nature of Pet Owners 307
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.5 Meeting the Needs of Pet Parents 311
Amanda L. Donnelly, DVM, MBA
5.6 Adoption Source Options 315
Sarah Rumple
5.7 Preadoption Counseling 319
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
5.8 The Biology of Marketing 323
Robert Sanchez
5.9 Dealing with Breeders 327
Maria Inês Ferreira, DVM, MTB
5.10 Discussing Pet-Specific Care 331
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
5.11 Discussing Finances for Pet-Specific Care 337
Brandon Hess, CVPM, CCFP
5.12 Discussing Anesthetic Risk 341
Tamara Grubb, DVM, PhD, DACVAA
5.13 Improving Client Engagement Through Technology 347
Caitlin DeWilde, BS, DVM
5.14 Client Education Materials 353
Peter Alberti, BSBA
5.15 Client Appointment Scheduling 357
Kurt A. Oster, MS, SPHR, SHRM-SCP
5.16 Maintaining Client Contact Between Appointments 361
Robert Sanchez
5.17 Ensuring and Measuring Client Satisfaction 365
Caitlin DeWilde, BS, DVM
5.18 Lifetime Support - Pet Trusts and Wills 371
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
Section 6 Pet-Specific Considerations 375
6.1 Normal Development Stages of Dogs and Cats 377
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.2 How Animals Learn 383
Alicea Howell, LVT, VTS (Behavior), KPA, CTP
6.3 Managing Life Changes with Pets 387
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.4 Creating a Pet-Specific User's Manual 391
Peter Weinstein, DVM, MBA
6.5 Opportunities and Challenges of Providing Services for Low-Income Clients 399
David Haworth, DVM, PhD
6.6 Fear Free(r) Concepts 403
Marty Becker, DVM
6.7 Cooperative Care 409
Alicea Howell, LVT, VTS (Behavior), KPA, CTP
6.8 Managing Routine Procedures to Minimize Problems 413
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.9 Preventing Behavior Problems 417
Kymberley C. McLeod, DVM
6.10 Behavior Problems - Advice 421
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.11 Treating Animals with Behavior Problems 425
Kymberley C. McLeod, DVM
6.12 New Puppy/Kitten Considerations 429
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
6.13 Delivering Feline-Friendly Care 433
Kim Kendall, BVSc, MANZCVS (Cat Medicine and Animal Behaviour)
6.14 Pain Prevention, Management, and Conditioning 439
Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP
6.15 Approaching Obesity on a Pet-Specific Basis 445
Ernie Ward, DVM, CVFT (Certified Veterinary Food Therapist)
6.16 Assessing Blood Pressure as an Early Indicator of Disease 455
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
6.17 Senior Care 459
Heidi B. Lobprise, DVM, DAVDC
6.18 Aging Gracefully 465
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.19 Problem Aging 469
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
6.20 Quality of Life and End of Life Issues 473
Mary Craig, DVM, MBA, CHPV
Section 7 Hospital Considerations 477
7.1 Creating a Client-Centered Hospital 479
Amanda L. Donnelly, DVM, MBA
7.2 Managing the Pet-Specific Workplace 483
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
7.3 Leading the Change Towards Pet-Specific Care 489
Randy Hall
7.4 Getting Informed Consent 493
Betsy Choder, JD, MS
7.5 Connecting with Clients Through Social Media 497
Caitlin DeWilde, BS, DVM
7.6 Privacy and Confidentiality 505
Betsy Choder, JD, MS
7.7 Puppy and Kitten Classes 509
Jacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)
7.8 Providing Care for Those Unable or Unwilling to Pay 513
Ryane E. Englar, DVM, DABVP (Canine and Feline Practice)
7.9 Using Practice Management Software to Personalize Care 517
Peter Alberti, BSBA
7.10 Analytics and Informatics 521
Peter Alberti, BSBA
7.11 Client Safety 525
Saya Press, BVSc, MS, DACVECC
7.12 Patient Safety 529
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
7.13 Keeping Client Information Secure 535
Peter Alberti, BSBA
7.14 Premise Disinfection 539
Kara M. Burns, MS, MEd, LVT, VTS (Nutrition)
Section 8 Hospital Team Considerations 543
8.1 Delivering Pet-Specific Care as a Team 545
Jason C. Nicholas, BVETMED (Hons)
8.2 Developing Staff Competencies 549
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.3 The Importance of Accountability in Pet-Specific Care 555
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.4 Alignment- The Key to Implementing Pet-Specific Care 559
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.5 How Important Is Emotional Intelligence? 563
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS
8.6 Nursing Leadership 567
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
8.7 Nursing Care Plans 573
Helen Ballantyne, PG Dip, BSc (Hons), RN, RVN
8.8 Care Bundles 579
Helen...
Details
| Erscheinungsjahr: | 2021 |
|---|---|
| Fachbereich: | Tiermedizin |
| Genre: | Medizin |
| Rubrik: | Wissenschaften |
| Medium: | Buch |
| Inhalt: | 1104 S. |
| ISBN-13: | 9781119540663 |
| ISBN-10: | 1119540666 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: | Ackerman, Lowell |
| Redaktion: | Ackerman, Lowell |
| Herausgeber: | Lowell Ackerman |
| Hersteller: | Wiley |
| Maße: | 290 x 231 x 41 mm |
| Von/Mit: | Lowell Ackerman |
| Erscheinungsdatum: | 02.06.2021 |
| Gewicht: | 2,585 kg |
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