Perfect Phrases for Conflict Resolution

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Beschreibung

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

• A micromanaging supervisor• An underperforming employee• A peer's disruptive work habits• Unreasonable or unethical customer requests• Abrupt, rude, and unprofessional coworkers

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire.

• A micromanaging supervisor• An underperforming employee• A peer's disruptive work habits• Unreasonable or unethical customer requests• Abrupt, rude, and unprofessional coworkers

Über den Autor

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.

Zusammenfassung

The Right Phrase for Every Situation . . . Every Time

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or fray-and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You'll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:

Inhaltsverzeichnis

Chapter 1 - Laying the Foundation for Resolving Conflict
Rules of Engagement
Phases of Conflict
Handling Emotions
Listening
Advocating
Types of Conflict
Personality Conflicts
Cultural Conflict

Chapter 2 - Perfect Phrases for Resolving Conflict with Your Boss
Performance
Priorities
Resources
Deadlines
Commitment Level
Recognition
Strategic Decisions
Technical Decisions
Project Assignments
Career Opportunities
Salary

Chapter 3 - Perfect Phrases for Resolving Conflict with Your Direct Reports
Performance
Priorities
Resources
Deadlines
Commitment Level
Recognition
Strategic Decisions
Technical Decisions
Project Assignments
Career Opportunities
Salary

Chapter 4 - Perfect Phrases for Resolving Conflict with Your Peers
Performance
Priorities
Resources
Deadlines
Commitment Level
Recognition
Strategic Decisions
Technical Decisions
Project Assignments
Career Opportunities
Budget

Chapter 5 - Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
Performance
Priorities
Resources
Deadlines
Commitment Level
Recognition
Technical Decisions
Project Assignments
Business Opportunities
Budget

Details

Erscheinungsjahr:	2011
Fachbereich:	Werbung & Marketing
Genre:	Importe , Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Inhalt:	Kartoniert / Broschiert
ISBN-13:	9780071756167
ISBN-10:	0071756167
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Polsky, Lawrence Gerschel, Antoine
Hersteller:	McGraw-Hill Education
Verantwortliche Person für die EU:	Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de
Maße:	203 x 127 x 10 mm
Von/Mit:	Lawrence Polsky (u. a.)
Erscheinungsdatum:	16.07.2011
Gewicht:	0,198 kg