Elio Borgonovi is Professor of Public Management, Director of the Centre for Research on Health Care Management, Director of the Institute of Public Administration and Health Care Management at Bocconi University in Milan, Italy. Elio Borgonovi has been Dean of Bocconi School of Management (SDA) (1997-2002), member of the Board (1995-2004) and Vice President (2002-2004) of the Italian Academy of Management (AIDEA) and President of ASFOR, the Italian Association of Management Schools (1993-1997). Professor Borgonovi is a member of several regional and ministerial committees and commissions for healthcare planning and the introduction of management systems in various public bodies. He has also been a member of the scientific committees and served on the boards of directors of numerous different national and European organizations, such as EQUIS and EFMD. He has written a number of books, papers and essays on public administration and management, healthcare systems, management issues and tools for nonprofit organizations, public utility companies and public interest institutions in general. He is the editor in chief of Azienda Pubblica and Mecosan Journals and has been a reviewer for the European Journal of Heath Economics since 2003.

Eugenio Anessi-Pessina is Professor of Public and Health-Care Management at Catholic University of the Sacred Heart in Milan, Italy. In addition, he is a senior fellow at the Wharton School of the University of Pennsylvania (Department of Health Care Systems) and the editor of Azienda Pubblica (a leading Italian-language public management journal). His research interests include public sector budgeting and accounting, health care management, and management control in government and health care organizations.

Carmine Bianchi is Professor of Business & Public Management at the University of Palermo (Italy), where is the scientific coordinator of CED4 System Dynamics Group. He is the director of the Doctoral level program in ¿Model Based Public Planning, Policy Design, & Management¿, and of the Master level program in Public Management.

Professor Bianchi is member of the Steering Committee of the ¿European Master in System Dynamics¿, a joint degree among the Universities of Palermo, Nijmegen (the Netherlands), Bergen (Norway), and Lisbon (Portugal). This is an ¿Erasmus Mundus¿ funded program, sponsored by the European Commission.

He has published in numerous academic and professional journals. He also serves on the Scientific Committee of various academic publications.

Professor Bianchi has an extensive international research and consulting experience with public and private sector organizations. Such activities consist in the design of policies and the outline of programs linking strategy and implementation. Consulting and education projects that Prof. Bianchi has undertaken cover: strategic planning and control, performance management and reporting, as well as System Dynamics modeling for performance improvement and crisis prevention (Dynamic Performance Management).

In the last decade, Professor Bianchi has been strengthening an international network related to ¿Dynamic Performance Management¿. He has been collaborating with Universities throughout the world, ranging from Europe (Bergen, Norway; Nijmegen, The Netherlands; St. Gallen, Switzerland; KTH, Stockholm, Sweden), to Australasia (Top Education Institute, Sydney; Multimedia University and National University of Malaysia, Kuala Lumpur; NAPA - Hanoi; Rangsit University, Bangkok; Universitas Indonesia, Jakarta; National Academy of Public Administration ¿ NAPA, Hanoi), and America (University of Campinas - UNICAMP, Brazil).

In the USA, Professor Bianchi has collaborated extensively with the School of Government of University of North Carolina at Chapel Hill. More recently he has undertaken projects with the Center for Human Resource Management State, Stony Brook University, with the School of Public Affairs at the Baruch College, New York, and with the College of Public Affairs at the University of Baltimore.

He has been also visiting professor at the Rockefeller College of Public Affairs & Policy, University at Albany (USA), at Top Education Institute, Sydney (Australia), and at Unicamp, Faculty of Technology, Limeira (Brazil).

He has also run professional workshops in: Africa (Tripoli, Tunis), Australasia (Bangkok, Brisbane, Hanoi, Jakarta, Kuala Lumpur, Penang, Singapore), Europe (Istanbul, London, Milan, San Gallen, Stockholm), and Latin America (Buenos Aires ¿ Argentina, Brasilia, Sao Paolo ¿ Brazil, Colima ¿ Mexico).

Explains how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems

Showcases the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies allows governments to consider effects

Highlights recent changes within public sectors that concentrate more on measuring the value of their output by the quality and performance of the outcome

Includes supplementary material: [...]

Introduction - by Elio Borgonovi, Eugenio Anessi Pessina, and Carmine Bianchi.- Part 1: The design of Outcome-Based Performance Management Systems in the Public Sector.- Rajala, Laihonen & Vakkuri - Shifting from Output to Outcome Measurement in Public Administration - Arguments Revisited.- Spano & Aroni - Organizational Performance in the Italian Healthcare Sector.- Garlatti, Fedele & Ianniello - The iron law of unintended effects, again?.- Outcome measures and blame-avoidance.- Bivona & Cosenz - Designing outcome-based performance management systems to assess policies impacting on caesarean section rate: an analysis of the Sicilian maternity pathway.- Part 2: Towards Outcome-Based Performance Management: experiences and trends from different countries.- Mackie - The Scottish Government's System of Outcome-Based Performance Management: A Case Study of the National Performance Framework and Scotland Performs.- Minassians & Roy - Governance Structures and the "(De)Politicization" of.- Performance Measures.- Ricci & Civitillo - Italian Public Administration Reform: what are the limits of financial performance measures?.- Part 3: Enhancing Governance and Inter-institutional coordination through Outcome-Based Performance Management.- Bianchi & Peters - Measuring Coordination and Coherence: Assessing Performance Across the Public Sector.- Brusati, Fedele, Ianniello & Iacuzzi - Outcome-based performance management in the public sector: what role for inter-organizational ICT networks?.- Wheat & Bardach - Disappointing Outcomes: Can Implementation Modeling Help?.- Part 4: Applying Outcome-Based Performance Management: experiences from different public sector domains.- Cuccinello, Nasi & Degara - Evaluation of innovation performance in the public sector: a systematic review of studies.- Martone, Sciaroni & Righetti - Measuring the impact of training on Public Manager performance: the case of Canton Ticino (An ex-post analysis).- Fadda, Paglietti, Reginato & Pavan - Analysing corruption: effects on the transparency of public administrations.- Aversano, Manes Rossi & Tartaglia Polcini - Performance measurement systems in universities: A critical review of the Italian system.- Francesconi & Guarini - Performance-based funding and internal resource allocation: The case of Italian universities.- Bonollo & Zuccardi Merli - Performance Reporting in Italian Public Universities: Activities in Support of Research, Teaching, and the "Third Mission".- Vecchi - Performance Management Uses, Outcome Measures and Mechanisms-Based Explanations. The Case of the Judicial Sector..- Meneguzzo, Fiorani & Frondizi - Performance managementand evaluation of large-scale events in a multistakeholder engagement perspective: the case of the Extraordinary Jubilee of Mercy.- Part 5: Dealing with the challenges of outcome-based performance management: Innovative methods and tools.- Sexton, Comunale, Higueira & Stickle - Performance Benchmarking of School Districts in New York State.- Schwaninger & Klocker - Efficiency versus Effectiveness in Hospitals:.- A Dynamic Simulation Approach.- Herrera - Public policy design for climate change adaptation: a dynamic performance management approach to enhance resilience