Joan V. Gallos is professor of leadership at the Henry W. Bloch School of Business and Public Administration at the University of Missouri-Kansas City.

Foreword: Observations on the State of Organizational Development

Introduction and Acknowledgements

PART ONE: THE OD FIELD: SETTING THE CONTEXT, UNDERSTANDING THE LEGACY

Historical roots

1. What is Organization Development?

2. Where Did OD Come From?

Evolution of the Field

3. Revolutions in OD: The New and the New, New Things

Theory Versus Practice

4. Theories and Practice of Organizational Development

PART TWO.: THE OD CORE: UNDERSTANDING AND MANAGING PLANNED CHANGE

UNDERSTANDING PLANNED CHANGE

5. Kurt Lewin and the Planned Approach to Change: A Reappraisal

Intervention Theory

6. Effective Intervention Activity

Action Technologies

7. Action Research: Rethinking Lewin

8. Action Learning and Action Science: Are They Different?

Appreciative Inquiry

9. Toward a Theory of Positive Organizational Change

Models of Change

10. Leading Change: Why Transformation Efforts Fail

11. The Congruence Model of Change

PART THREE. THE OD PROCESS: DIAGNOSIS, INTERVENTION, AND LEVELS OF ENGAGEMENT

Individual

12. Teaching Smart People How to Learn

Small Group

13. Facilitative Process Interventions: Task Processes in Groups

Large Group

14. Large Group Interventions and Dynamics

Intergroup

15. Understanding the Power of Position: A Diagnostic Model

Organization

16. Reframing Complexity: A Four-Dimensional Approach to Organizational Diagnosis, Development, and Change

PART FOUR. OD CONSULTING: LEADING CHANGE FROM THE OUTSIDE

Consulting Process

17. Masterful Consulting

Consulting Phases and Tasks

18. Flawless Consulting

Contracting

19. The Organization Development Contract

Facilitation

20. The Facilitator and Other Facilitative Roles

Coaching

21. The Right Coach

PART FIVE. OD LEADERSHIP: FOSTERING CHANGE FROM THE INSIDE

Understanding Options and Challenges

22. Reframing Change: Training, Realigning, Negotiating, Grieving, and Moving On

Leading as the Internal Consultant

23. What Constitutes an Effective Internal Consultant?

Leading as the Boss

24. Reversing the Lens: Dealing with Different Styles When You Are the Boss

Leading the Boss

25. Relations with Superiors: The Challenge of 'Managing' a Boss

Building Support

26. Enlist Others

PART SIX. OD FOCUS: ORGANIZATIONAL INTERVENTION TARGETS

Strategy

27. Business Strategy: Creating the Winning Formula

Organizational Design

28. Matching Strategy and Structure

Structure of Work

29. Designing Work: Structure and Process for Learning and Self-Control

Workspace Design

30. Making It Happen: Turning Workplace Vision into Reality

Culture

31. So How Can You Assess Your Corporate Culture

Workforce Development

32. What Makes People Effective

Team Development

33. What Makes a Team Effective or Ineffective

Leadership Development

34. Developing the Individual Leader

PART SEVEN. OD PURPOSE AND POSSIBILITIES: SEEING THE FOREST FOR THE TREES

Fostering Mission and Commitment

35. Creating a Community of Leaders

Integrating Systems

36. Designing High Performing Work Systems: Organizing People, Work, Technology, and Information

Utilizing Diversity

37. Diversity as a Strategy

Creating Learning Organizations

38. The Leader's New Work: Building Learning Organizations

Creating Humane Organizations

39. Compassion in Organizational Life

Fostering Growth and Development

40. Generating Simultaneous Personal, Team, and Organizational Development

PART EIGHT. OD AND THE FUTURE: EMBRACING CHANGE AND NEW DIRECTIONS

Changes in the Field

Practitioner Perspective

41. Emerging Directions: Is There a New OD?

Scholarly Perspective

42. The Future of OD?

Changes in the External Environment

The Digital Revolution

43. From Cells to Communities: Deconstructing and Reconstructing the Organization

Globalization

44. Actions for Global Learners, Launchers, and Leaders

Knowledge Management

45. Knowledge-Worker Productivity: The Biggest Challenge

Sustainability and the Environment

46. Beyond Greening: Strategies for a Sustainable World

Organizational Values

47. The Healthy Organization

References

Name Index

Subject Index.