Tony Blunden is an Executive Director of Chase Cooper Limited, a risk management solutions company that provides solutions for enterprise risk including broad risk management approaches such as Sarbanes-Oxley. He heads its consultancy division and has worked with over 250 international organisations. During his over 30 years in risk management he has spoken at over 100 international conferences and contributed to a wide variety of publications, all on risk management. He is an Honorary Professor at Glasgow Caledonian University and a Fellow of the Institute of Chartered Secretaries and Administrators, the Governance [...] Thirlwell has worked in financial services in the City of London, both an executive and non-executive director on banking and insurance boards for over 30 years. He is currently non-executive Chair of the Board of a consumer credit company and a board adviser on risk management. He was Chief Risk Officer and a director of an investment bank and was a director of the British Bankers' Association where he was responsible for negotiating risk aspects of the Basel Capital Accord and EU Capital Requirements Directive. He founded and chaired the BBA's Global Operational Loss Database.

Part 1: Setting the scene

1. What is operational risk?

2. The business case for operational risk management

Part 2: The framework

3. Governance

4. Operational risk appetite

5. Risk and control assessment ?

6. Events and losses

7. Indicators

Part 3: Advancing the framework

8. Reporting

9. Modelling

10. Stress tests and scenarios

11. Operational risk management and Six sigma

Part 4: Mitigation and assurance

12. Business continuity

13. Insurance

14. Internal audit – the third line of defence

Part 5: Practical operational risk management

15. Outsourcing risk

16. People risk

17. Reputation risk