David L. Dotlich is an adviser, author, researcher, teacher, and speaker on leadership, business strategy, developing high potential, and succession. He was formerly executive vice president of Honeywell International and is the founder and former president of the Oliver Wyman Executive Learning Center.

Peter C. Cairo is a senior partner of the Oliver Wyman Executive Learning Center and is former chairman of the Department of Counseling and Organizational Psychology at Columbia University.

Stephen H. Rhinesmith is a senior partner of the Oliver Wyman Executive Learning Center. He is former special ambassador to the Soviet Union and was president of Holland America Line.

Dotlich, Cairo, and Rhinesmith are the authors of Head, Heart, and Guts. Dotlich and Cairo are the authors of Why CEOs Fail, Unnatural Leadership, and Action Coaching, all from Jossey-Bass.

Oliver Wyman Leadership Development provides a unique combination of consulting services and customized programs to help CEOs and other senior leaders transform individual and organizational capabilities in ways that will enable them to compete, to succeed, and to grow.

Introduction 1

Part One The Challenge 5

1 Navigating the Perfect Storm: Complexity, Diversity, and Uncertainty 6

2 What You're Up Against as a Leader Today 15

Part Two Nine Ways to Navigate the Perfect Storm Through Whole Leadership 29

Section One Navigating the Wave of Complexity 30

3 Destroy and Rebuild Your Business Model 31

4 Focus, Simplify, and Network Your Organization 45

5 Build a Climate for Innovation 59

Section Two Navigating the Wave of Diversity 74

6 Differentiate and Integrate Your Markets 76

7 Learn to Lead Everyone 90

8 Become Stakeholder Savvy 108

Section Three Navigating the Wave of Uncertainty 123

9 Redefine Risk and Uncertainty 125

10 Balance Conflicting Priorities 138

11 Be Clear What You Have the Courage to Stand For 154

Part Three Developing Whole Leaders and Teams 165

12 Aligning Your Company's Talent to Navigate the Storm 166

13 Aligning Your Team Around Whole Leadership 179

14 Developing Yourself as a Whole Leader 190

15 Navigating the Perfect Storm: A Final Thought: Why Whole Leaders Will Succeed 200

Bibliography 211

Acknowledgments 217

About the Authors 219

Index 221