Table of Contents (THIS IS VERY MUCH A DRAFT OUTLINE AT THIS POINT BUT GIVES A GOOD IDEA OF THE TYPES OF TOPIC TO BE COVERED)
Introduction
PART 1: THE INFLUENTIAL MANAGER’S GROUND RULES
The Influencing Process
Relational Influencing
The Working Relationship Model
Why relationships at work are so important
Relationship styles
Relationship derailers – and how to avoid them
PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS
Creating and developing the right impression
Effective Listening
Asking Good Questions
Developing Trustworthiness
Mutual respect
Developing Rapport and empathy
Assertiveness
Self-awareness
Awareness of others
Communications skills
How to Support others
Emotional management and resilience
Developing Integrity
Being Politically Astute
Being Authentic
Understanding Conflict
Working with Diversity
How to develop Judgement
Giving – and receiving Feedback
How to Challenge
PART 3: TIPS, TOOLS & TECHNIQUES
How to be appreciative
Reframing
Challenging assumptions
Readingpeople
Non verbal communication
The language of influence
Developing positive relationships
Using both brains to influence
Linking and Building
Thinking creatively
Storytelling
CONCLUSION