37,65 €*
Versandkostenfrei per Post / DHL
Lieferzeit 1-2 Wochen
What are the key service management processes? What is the 'lifecycle' approach?
Foreword
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
What are the key service management processes? What is the 'lifecycle' approach?
Foreword
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
| Erscheinungsjahr: | 2010 |
|---|---|
| Genre: | Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Taschenbuch |
| ISBN-13: | 9789087531027 |
| ISBN-10: | 9087531028 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | Paperback |
| Einband: | Kartoniert / Broschiert |
| Autor: | Bon, Jan van |
| Hersteller: | Van Haren Publishing |
| Maße: | 178 x 111 x 10 mm |
| Von/Mit: | Jan van Bon |
| Erscheinungsdatum: | 06.06.2010 |
| Gewicht: | 0,146 kg |
During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
| Erscheinungsjahr: | 2010 |
|---|---|
| Genre: | Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Taschenbuch |
| ISBN-13: | 9789087531027 |
| ISBN-10: | 9087531028 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | Paperback |
| Einband: | Kartoniert / Broschiert |
| Autor: | Bon, Jan van |
| Hersteller: | Van Haren Publishing |
| Maße: | 178 x 111 x 10 mm |
| Von/Mit: | Jan van Bon |
| Erscheinungsdatum: | 06.06.2010 |
| Gewicht: | 0,146 kg |
Ähnliche Produkte
Lieferzeit 4-7 Werktage
Lieferzeit 4-7 Werktage
Lieferzeit 2-4 Werktage
Lieferzeit 1-2 Wochen
Lieferzeit 1-2 Wochen
Lieferzeit 1-2 Wochen
Lieferzeit 1-2 Wochen