Jan van Bon: ITIL® V3 - A Pocket Guide

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Cover: 9789087531027 | ITIL® V3 - A Pocket Guide | Jan van Bon | Taschenbuch | Paperback

Rückseite: 9789087531027 | ITIL® V3 - A Pocket Guide | Jan van Bon | Taschenbuch | Paperback

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Sprache: Englisch

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Beschreibung

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
Foreword
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement

Über den Autor

Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International's Publication Committee.
During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.

Inhaltsverzeichnis

Foreword
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement

Erscheinungsjahr:	2010
Genre:	Informatik
Rubrik:	Naturwissenschaften & Technik
Medium:	Taschenbuch
Seiten:	170
ISBN-13:	9789087531027
ISBN-10:	9087531028
Sprache:	Englisch
Ausstattung / Beilage:	Paperback
Einband:	Kartoniert / Broschiert
Autor:	Bon, Jan van
Hersteller:	Van Haren Publishing
Maße:	178 x 111 x 10 mm
Von/Mit:	Jan van Bon
Erscheinungsdatum:	06.06.2010
Gewicht:	0,146 kg

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