John Sansbury: IT Service Management | preigu

Cover: 9781780173184 | IT Service Management | John Sansbury (u. a.) | Taschenbuch | Englisch

Rückseite: 9781780173184 | IT Service Management | John Sansbury (u. a.) | Taschenbuch | Englisch

Cover: 9781780173184 | IT Service Management | John Sansbury (u. a.) | Taschenbuch | Englisch

Rückseite: 9781780173184 | IT Service Management | John Sansbury (u. a.) | Taschenbuch | Englisch

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Sprache: Englisch

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Beschreibung

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Über den Autor

Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

Details

Erscheinungsjahr:	2016
Genre:	Importe , Informatik
Rubrik:	Naturwissenschaften & Technik
Medium:	Taschenbuch
Inhalt:	Kartoniert / Broschiert
ISBN-13:	9781780173184
ISBN-10:	1780173180
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Sansbury, John Brewster, Ernest Lawes, Aidan
Auflage:	Revised
Hersteller:	BCS, The Chartered Institute for IT
Verantwortliche Person für die EU:	Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de
Maße:	244 x 170 x 12 mm
Von/Mit:	John Sansbury (u. a.)
Erscheinungsdatum:	21.03.2016
Gewicht:	0,399 kg

Artikel-ID: 104040254

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