Jane Jackson is Professor Emerita of Applied Linguistics and Intercultural Communication at the Chinese University of Hong Kong. She is also the editor of The Routledge Handbook of Language and Intercultural Communication, Second Edition (2020).

List of plates

List of figures

List of tables

Preface

Acknowledgments

Chapter 1.Imperatives for intercultural dialogue

Introduction

What is intercultural communication?

What is intercultural dialogue?

The importance of intercultural competency today

Ethical intercultural communication

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 2. Culture, language, and primary socialization

Introduction

Conceptions of culture

Primary socialization (Cultural and linguistic)

Facets of culture

The text's conception of culture

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 3. Communication, culture, and power in context

Introduction

Human communication and language

Components in the human communication process

Properties of human communication

Culture and communication styles

Communication accommodation theory (CAT)

Characteristics of effective intercultural communicators in second-language situations

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 4. Nonverbal communication

Introduction

What is nonverbal communication?

Why study nonverbal communication?

The relationship between verbal and nonverbal communication

Functions of nonverbal communication

Culture and types of nonverbal communication

The nonverbal expectancy violation theory

Nonverbal intercultural communicative competence

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 5. Identity and belonging

Introduction

Conceptions of identity

Fundamental characteristics of identities

Types of identities

Identities and intercultural competence: Applying your knowledge

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 6. The dark sides of identities: Barriers to intercultural communication

Introduction

Social categorization

Ethnocentricism

Othering

Ingroups and outgroups

Stereotyping

Bias and prejudice

Discrimination

Racism

Hateful rhetoric and acts of violence

Xenophobia

Pushing past ethnocentricism and identity biases

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 7. Intercultural adaptation

Introduction

Transitioning to another land: Motives and duration of stay

Long-term and short-term adaptation

Dimensions of transition shock

Sources of language and culture shock

Symptoms of language and culture shock

Variations in the degree of language and culture shock

Positive and negative effects of language and culture shock

Navigating the ups and downs of intercultural adaptation

Optimizing intercultural transitions

Summary

Discussion questions

Journal jumpstarts

Activities

Video and online resources

Notes

Instructor and Student Resources

Chapter 8. Intercultural relationships

Introduction

Interpersonal relationships

Intercultural relationships and diversity

Intercultural friendship and diverse social networks

Benefits of intercultural friendship

Factors that facilitate intercultural friendship

Barriers to intercultural friendship

Intercultural romance and marriage

How to build stronger intercultural relationships

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 9. Intercultural conflict

Introduction

The nature and characteristics of conflict

Types of conflict

Cultural dimensions of conflict situations

Intercultural conflict styles

Facework and intercultural conflict management

Conflict competence

Managing language and intercultural conflict situations

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 10. Diversity and inclusion in the global workplace

Introduction

Globalization, diversity, and inclusion in the workplace

Englishization and the global workforce

The benefits of diversity and inclusion in the workplace

The challenges of diversity in the workplace

Cultural difference frameworks and the global workplace

Alternative approaches to intercultural business research, education, and practice

Enhancing intercultural communication and inclusivity in today's global workplace

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

Chapter 11. Intercultural competency and global citizenship

Introduction

Intercultural competency

Intercultural-global competency and citizenship

Requisite competencies for today's global society

Enhancing intercultural competence and global citizenship

Summary

Discussion questions

Journal jumpstarts

Activities

Instructor and Student Resources

References

Glossary

Index