Collaboration technologies are any information or communication technologies which are used for collaboration at any level - from 2 people co-authoring a document, to several companies working together on common tasks. They are widely used in areas such as e-learning, e-commerce, and data conferencing. This book is the first to look in-depth at the problems which arise during the implementation process. The practical issues raised are illustrated via case studies from companies such as Boeing and Statoil.

I Overview and Current Trends.- 1 Introduction.- 2 Collaboration Technology: Overview and Current Trends.- 3 Implementation of Collaboration Technologies: A Review of the Literature.- 4 A Taxonomy of Implementation Factors for Collaboration Technologies.- II Lessons from Industry.- 5 Implementing a Portfolio of Collaboration Technologies in Statoil.- 6 Implementation and Use of Collaboration Technologies in a Multinational Engineering Group: The Case of Kvrerner.- 7 Implementation of Data Conferencing in The Boeing Company.- 8 Discretionary Adoption of Group Support Software: Lessons from Calendar Applications.- 9 Supporting the Assimilation of Sector-Specific Collaborative Solutions: Ten Commandments.- 10 Implementation and Use of Collaboration Technology in e-Learning: The Case of a Joint University-Corporate MBA.- III Conclusions and Implications.- 11 Integrating the Lessons Learned.- 12 Implications for Practice and Research.- Appendix A: Collaboration Technology Forums and Resources.- Appendix B: Product Examples.- Appendix C: A Taxonomy of Implementation Factors for Collaboration Technologies.- References.