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Cover: 9780470637524 | Hotel Front Office Management | James A Bardi | Buch | 512 S. | 2010
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Hotel Front Office Management
Buch von James A Bardi
Sprache: Englisch

148,95 €*

inkl. MwSt.

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Lieferzeit 1-2 Wochen

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Beschreibung
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Über den Autor
James A Bardi, Ed.D, CHAis the director of the Hospitality Management Program at Penn State Berks Campus and the World Campus at Penn State University.
Inhaltsverzeichnis
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Chapter 1: Introduction to Hotel Management

Chapter 2: Hotel Organization and the Front Office Manager

Chapter 3: Effective Interdepartmental Communications

Chapter 4: Property Management Systems

Chapter 5: System-Wide Reservations

Chapter 6: Revenue Management

Chapter 7: Guest Registration

Chapter 8: Checking the Financials

Chapter 9: Guest Checkout

Chapter 10: Preparation and Review of the Night Audit

Chapter 11: Managing Hospitality

Chapter 12: Training for Hospitality

Chapter 13: Promoting In-house Sales

Chapter 14: Security

Chapter 15: Executive Housekeeping
Details
Erscheinungsjahr: 2010
Rubrik: Reisen
Medium: Buch
Seiten: 512
Inhalt: 512 S.
ISBN-13: 9780470637524
ISBN-10: 0470637528
Sprache: Englisch
Einband: Gebunden
Autor: Bardi, James A
Auflage: 5th edition
Hersteller: Wiley
John Wiley & Sons
Maße: 244 x 200 x 32 mm
Von/Mit: James A Bardi
Erscheinungsdatum: 23.11.2010
Gewicht: 1,031 kg
preigu-id: 107327517
Über den Autor
James A Bardi, Ed.D, CHAis the director of the Hospitality Management Program at Penn State Berks Campus and the World Campus at Penn State University.
Inhaltsverzeichnis
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

Chapter 1: Introduction to Hotel Management

Chapter 2: Hotel Organization and the Front Office Manager

Chapter 3: Effective Interdepartmental Communications

Chapter 4: Property Management Systems

Chapter 5: System-Wide Reservations

Chapter 6: Revenue Management

Chapter 7: Guest Registration

Chapter 8: Checking the Financials

Chapter 9: Guest Checkout

Chapter 10: Preparation and Review of the Night Audit

Chapter 11: Managing Hospitality

Chapter 12: Training for Hospitality

Chapter 13: Promoting In-house Sales

Chapter 14: Security

Chapter 15: Executive Housekeeping
Details
Erscheinungsjahr: 2010
Rubrik: Reisen
Medium: Buch
Seiten: 512
Inhalt: 512 S.
ISBN-13: 9780470637524
ISBN-10: 0470637528
Sprache: Englisch
Einband: Gebunden
Autor: Bardi, James A
Auflage: 5th edition
Hersteller: Wiley
John Wiley & Sons
Maße: 244 x 200 x 32 mm
Von/Mit: James A Bardi
Erscheinungsdatum: 23.11.2010
Gewicht: 1,031 kg
preigu-id: 107327517
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