Zum Hauptinhalt springen Zur Suche springen Zur Hauptnavigation springen
Beschreibung
As a service-oriented industry and with its distinctive characteristics, tourism is based on experiences. It is necessary to provide the highest level of service and to keep the quality of interaction at a certain level. In the tourism industry, differentiation and new perspectives are needed in order to increase the quality of experiences and to have a different position in the minds of individuals than competitors. There is a crucial role of efficient management of business processes in order to ascertain this differentiation. Herein, especially in tourism and hospitality industry, the pursuance of new tendencies will provide substantial benefits to the relevant enterprises at all of these processes. From this point of view, with this book, the aim is to guide tourism organizations in terms of improving service encounter processes and quality of experiences by giving crucial tips about current managerial perspectives and practices.
As a service-oriented industry and with its distinctive characteristics, tourism is based on experiences. It is necessary to provide the highest level of service and to keep the quality of interaction at a certain level. In the tourism industry, differentiation and new perspectives are needed in order to increase the quality of experiences and to have a different position in the minds of individuals than competitors. There is a crucial role of efficient management of business processes in order to ascertain this differentiation. Herein, especially in tourism and hospitality industry, the pursuance of new tendencies will provide substantial benefits to the relevant enterprises at all of these processes. From this point of view, with this book, the aim is to guide tourism organizations in terms of improving service encounter processes and quality of experiences by giving crucial tips about current managerial perspectives and practices.
Über den Autor
Dr. Elbeyi PELT is the Director of Institute of Social Sciences. He received his bachelors and masters degree in tourism management from Sakarya University and doctoral degree in tourism management Education from Gazi University in Turkey. His research areas include working in the fields of tourism, tourism education, tourism management, human resources management and tourism policy. Professor Elbeyi Pelit has published many articles, papers, books and book chapters in these fields and is the editor of the Journal of Tourist Guide, Journal of Contemporary Tourism Research and Afyon Kocatepe University Journal of Social Sciences (Turkey). He is a head of tourist guidance department and senior lecturer at the Afyon Kocatepe University faculty of tourism.
Dr. Hasan Hüseyin SOYBALI is the vice dean of faculty of tourism at Afyon Kocatepe University. He received his bachelors degree in tourism and hotel management at Uludag University in Turkey, his masters degree in tourism management from University of Surrey and his PhD in tourism management from Bournemouth University in the UK. He is a professor in tourism management department, and his research interests include organizational behavior in tourism, human resources management, tourism policy and planning and sociology of tourism.
Dr. Ali AVAN is the vice dean of faculty of tourism at Afyon Kocatepe University. He received his bachelors degree in hospitality and tourism management at Mersin University, his masters degree in tourism management from Afyon Kocatepe University and his PhD in business administration from Afyon Kocatepe University. He is an assistant professor in tourism management department now, and his areas of research include consumer behavior in tourism, services marketing and sustainability in tourism.
Inhaltsverzeichnis

A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises (Ali Avan / Özcan Zorlu / Ahmet Baytok) - Technological Factors That Effect Hospital Efficiency. A Study Based on Training and Research Hospitals in Turkey (Gamze Yorganciolu Tarcan / Pnar Yalçin Balçik / Murat Konca / Ayça Karahan) - Corporate Governance Rating and Profitability in Borsa stanbul (Fevziye Kalipçi Çäiran / Alp Eren Kayasandik) - The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance (Türkmen Täer Akbä / Meral Elçi) - Smart City Applications at the Local Government Structure in Turkey. The Case of Bursa Metropolitan Municipality (Zuhal Önez Çetin) - Subsidiarity Principle Reflection on the Tourism Sector (Zian Korkmaz Özcan) - The Concept of Holiday and Travel in Islam. The Understanding of Halal Tourism and Investments Which Serve within the Frame of This Understanding. A Sample Study on a Chosen Pilot Facility (H. Neyir Tekeli) - Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses (erif Ahmet Demirdä) - Organizational Justice and Reflections in Tourism Industry (Yasin Kele) - Determination of Organizational Identification Levels of Five-Star Hotels' Employees According to Their Individual Characteristics. The Case of Antalya (Çidem Okit / Gonca Kiliç) - Evaluation of the Activities of International Five Star Chain Hotel Businesses in Terms of Sustainable Tourism and the Ankara Study Case (Ahmet Büyük alvarci / Halil Akmee / Gökhan ener)

Details
Erscheinungsjahr: 2020
Fachbereich: Allgemeines
Genre: Recht, Sozialwissenschaften, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: Kartoniert / Broschiert
ISBN-13: 9783631834909
ISBN-10: 363183490X
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Avan, Ali
Pelit, Elbeyi
Soybali, Hasan Hüseyin
Redaktion: Pelit, Elbeyi
Avan, Ali
Soybali, Hasan Hüseyin
Auflage: 1. Auflage
Hersteller: Peter Lang
Peter Lang GmbH, Internationaler Verlag der Wissenschaften
Verantwortliche Person für die EU: Lang, Peter GmbH, Gontardstr. 11, D-10178 Berlin, r.boehm-korff@peterlang.com
Maße: 210 x 148 x 25 mm
Von/Mit: Elbeyi Pelit (u. a.)
Erscheinungsdatum: 01.12.2020
Gewicht: 0,583 kg
Artikel-ID: 119437869