Tycho Press: Extra Mile | Taschenbuch

Cover: 9781623155940 | Extra Mile | Tycho Press | Taschenbuch | Kartoniert / Broschiert

Dekorationsartikel gehören nicht zum Leistungsumfang.

Sprache: Englisch

71,80 €

inkl. MwSt.

Versandkostenfrei per Post / DHL

Lieferzeit 1-2 Wochen

Kategorien:

Beschreibung

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep coming back for more. Whether you re just starting your business and want to lock up great customer service procedures, or you re an established company looking to revamp your customer service to answer new market needs, Extra Mile is the resource for you. Unlike other books that are brimming with irrelevant and outdated information, Extra Mile offers: 500 essential tips, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels A section dedicated to providing excellent customer service online A list of 50 Things Never to Do, to help avoid conflict and negative reviews Get ahead of the pack by learning how great customer service equals customer retention. "

Über den Autor

Tycho Press

Details

Erscheinungsjahr:	2015
Fachbereich:	Allgemeines
Genre:	Importe , Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Inhalt:	Kartoniert / Broschiert
ISBN-13:	9781623155940
ISBN-10:	1623155940
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Tycho Press
Hersteller:	Tycho Press
Verantwortliche Person für die EU:	Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de
Maße:	203 x 127 x 22 mm
Von/Mit:	Tycho Press
Erscheinungsdatum:	05.05.2015
Gewicht:	0,538 kg