Brian Harkin is a highly collaborative and trusted digital leader who leverages over 30 years' experience across the financial services sector, principally global markets, asset management, and investment banking. Prior to creating The Galapagos Framework, Brian served in a variety of leadership roles and delivered numerous digital transformation programs across a range of business domains, including digital channels, ecommerce, and data and risk analytics. In addition to his freelance work, Brian is a passionate coach/mentor/ educator and is a visiting lecturer at City, University of London's Bayes Business School. He also writes and presents extensively on digital transformation and leadership.

1. Introduction, Overview, and Definitions 2. Digital Transformations: TheCommon Issues 3. Introduction to The Galapagos Framework 4. The Function of The Galapagos Framework 5. Moving from Digital Transformation to Digital Acceleration 6. Emerging Better Practices SECTION I HOW THE GALAPAGOS FRAMEWORK RESOLVES THE COMMON ISSUES A. THE HUMAN ELEMENT 7. The Human Element: Culture 8. The Human Element: Communication 9. The Human Element: Skills 10. The Human Element: From Culture to Competitive Advantage B. THE ORGANIZATIONAL FACTORS 11. The Organizational Factors C. THE DELIVERY ASPECTS 12. The Delivery Aspects 13. How Does the Galapagos Framework Work in Practice? 14. The Island 15. The Island: Leadership Function 16. The Island: Go-to-Market and Delivery Functions 17. The Island: Coordination Functions 18. The Island: Ancillary Go-to-Market Functions 19. The Model 20. The Working Environment 21. A Few Essentials 22. Current Approaches and Why They Don't Work 23. The Role of Social Media in Digital Transformations 24. The Leadership Gameplan 25. Readiness Review and Digital Maturity Assessment 26. The Customer Proximity Principle 27. Closing Thoughts 28. Case Study Rose Story Part 1: Toxic Culture 29. Case Study Rose Story Part 2: Leadership Vacuum 30. Case Study Joanne's Story Part 1: Leadership Conflict 31. Case Study Joanne's Story Part 2: Heavy-Weight Governance 32. Case Study Tony's Story: Working Environment 33. Case Study Phil's Story: The Galapagos Framework and Success Appendix A. A Guide to the Leadership Guide Appendix B. Example Technology Matrix Appendix C. Example Metrics Appendix D. Example Technologies and Architecture for Web-based Applications Appendix E. Glossary