Ben Whitter, author of Employee Experience and Human Experience at Work, is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his 'compelling' EX research. Ben is best known for pioneering and popularizing the concept of employee experience worldwide. He shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme. His work has reached 18 million people, inspired the first EX conferences, and has been featured in publications including The Times, The Telegraph, Forbes, The Financial Times, The Economist, MIT Sloan, Thomson Reuters, and many more.

Ben Whitter is a prolific global speaker on human and employee experience topics and has introduced his ideas to audiences in more than 30 countries. He is a frequent advisor and strategic coach to the World's top companies and helps them to develop strategies that deliver exceptional business and human outcomes. In 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine. Based in London, UK, but operating globally, you can work with Ben and his team, access his thought leadership, and explore partnership services at [...]

Chapter - 00: Introduction; Chapter - 01: Why employee experience is a business imperative; Chapter - 02: The experience challenge; Chapter - 03: The principles and lens of experience; Chapter - 04: Defining the employee experience strategy; Chapter - 05: Designing the employee experience; Chapter - 06: Delivering the employee experience; Chapter - 07: Reflections; Chapter - 08: Epilogue