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Englisch
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Beschreibung
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Details
| Erscheinungsjahr: | 2011 |
|---|---|
| Rubrik: | Ratgeber |
| Thema: | Briefe, Bewerbungen, Wiss. Arbeiten, Rhetorik |
| Medium: | Taschenbuch |
| Seiten: | 352 |
| ISBN-13: | 9780143118442 |
| ISBN-10: | 0143118447 |
| Sprache: | Englisch |
| Autor: |
Stone, Douglas
Patton, Bruce Heen, Sheila |
| Besonderheit: | Unsere Aufsteiger |
| Hersteller: | Penguin US |
| Von/Mit: | Douglas Stone (u. a.) |
| Erscheinungsdatum: | 15.07.2011 |
| Gewicht: | 0,242 kg |
Details
| Erscheinungsjahr: | 2011 |
|---|---|
| Rubrik: | Ratgeber |
| Thema: | Briefe, Bewerbungen, Wiss. Arbeiten, Rhetorik |
| Medium: | Taschenbuch |
| Seiten: | 352 |
| ISBN-13: | 9780143118442 |
| ISBN-10: | 0143118447 |
| Sprache: | Englisch |
| Autor: |
Stone, Douglas
Patton, Bruce Heen, Sheila |
| Besonderheit: | Unsere Aufsteiger |
| Hersteller: | Penguin US |
| Von/Mit: | Douglas Stone (u. a.) |
| Erscheinungsdatum: | 15.07.2011 |
| Gewicht: | 0,242 kg |
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