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Preface
Acknowledgments
Introduction: What Is Crucial Accountability? And Who Cares?
Part One: Work on Me First
What to Do Before an Accountability Confrontation
Chapter 1: Choose What and If
How to Know What Conversation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right Before Opening Your Mouth
Part Two: Create Safety
What to Do During an Accountability Conversation
Chapter 3: Describe the Gap
How to Start an Accountability Conversation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked,Scream, or Sulk
Part Three: Move to Action
What to Do After an Accountability Conversation
Chapter 7: Agree on a Plan and Follow Up
How to Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The 12 "Yeah-Buts"
How to Deal with the Truly Tough
Appendix A:
Where Do You Stand?
A Self-Assessment for Measuring Your Accountability Conversation Skills
Appendix B:
Six-Source Diagnostic Questions
The Six-Source Model
Appendix C:
When Things Go Right
Appendix D:
Discussion Questions for Reading Groups
Notes
Index
Preface
Acknowledgments
Introduction: What Is Crucial Accountability? And Who Cares?
Part One: Work on Me First
What to Do Before an Accountability Confrontation
Chapter 1: Choose What and If
How to Know What Conversation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right Before Opening Your Mouth
Part Two: Create Safety
What to Do During an Accountability Conversation
Chapter 3: Describe the Gap
How to Start an Accountability Conversation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked,Scream, or Sulk
Part Three: Move to Action
What to Do After an Accountability Conversation
Chapter 7: Agree on a Plan and Follow Up
How to Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The 12 "Yeah-Buts"
How to Deal with the Truly Tough
Appendix A:
Where Do You Stand?
A Self-Assessment for Measuring Your Accountability Conversation Skills
Appendix B:
Six-Source Diagnostic Questions
The Six-Source Model
Appendix C:
When Things Go Right
Appendix D:
Discussion Questions for Reading Groups
Notes
Index
| Erscheinungsjahr: | 2013 |
|---|---|
| Medium: | Taschenbuch |
| Titel: | Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) |
| Reihe: | Business Books |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780071829311 |
| ISBN-10: | 0071829318 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Patterson, Kerry
Grenny, Joseph McMillan, Ron Switzler, Al Maxfield, David |
| Auflage: | 2 ed |
| Hersteller: |
McGraw-Hill Education - Europe
Mcgraw-Hill Publ.Comp. Business Books |
| Verantwortliche Person für die EU: | preigu GmbH & Co. KG, Lengericher Landstr. 19, D-49078 Osnabrück, mail@preigu.de |
| Abbildungen: | 10 Illustrations, unspecified |
| Maße: | 226 x 151 x 17 mm |
| Von/Mit: | Kerry Patterson (u. a.) |
| Erscheinungsdatum: | 16.06.2013 |
| Gewicht: | 0,408 kg |
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