Exercises xiii

Exhibits and Figures xv

Foreword xvii

Preface xxi

Acknowledgments xxvii

About the Author xxix

Part 1 Taking Stock: Mentoring's Foundation

What Is Mentoring, Anyway? 3

Does Mentoring Add Value to the Organization? 4

How Do We Start? 5

1 Mentoring, Embedded in the Culture 7

The Importance of Embedding Mentoring in the Culture 8

An Ideal Scenario 9

Phases of a Mentoring Relationship 13

Embedding Mentoring: Reflection on Practice 14

2 Connecting Culture and Mentoring 15

Grounding the Work 15

Identifying Cultural Anchors 22

Deciding to Move Forward 28

Where Do You Want to Be? Aligning Organizational and Mentoring Goals 29

Connecting Culture and Mentoring: Reflection on Practice 29

3 Planning Implementation 31

Readiness, Opportunity, and Support: A Model for Change 32

People and the Plan 34

The Process of Implementation 41

Planning Implementation: Reflection on Practice 49

Part 2 Moving Forward: Mentoring at Work

The Hallmarks of Mentoring 52

Moving Mentoring Forward 54

4 Infrastructure 57

Mentoring Infrastructure Components 58

Infrastructure: Reflection on Practice 74

5 Alignment 78

Concepts and Challenges 79

Characteristics of Alignment 80

People: Powering Mentoring 85

Process Components of Alignment 89

Alignment: Reflection on Practice 105

6 Accountability 108

The Concept of Accountability 109

Setting Goals 110

Clarifying Expectations 115

Defining Roles and Responsibilities 116

Monitoring Progress and Measuring Results 121

Gathering Feedback 129

Formulating Action Goals 133

Accountability: Reflection on Practice 133

7 Communication 137

Challenges of Communication 137

Communication Criteria 139

Benefits of Communication 140

Components of Communication 145

Communication: Reflection on Practice 157

8 Value and Visibility 162

Identifying the Value 162

Showing Support Through Visibility 164

Practices That Stimulate Value and Visibility 166

Value and Visibility: Reflection on Practice 176

9 Demand 178

Creating Demand in a Mentoring Culture 178

Impact and Indications of Demand 180

What Factors Prevent Demand from Flourishing? 182

How Do Mentoring Hallmarks Contribute to Demand? 184

Demand: Reflection on Practice 186

10 Multiple Mentoring Opportunities 188

Planning the Opportunity 188

Types of Mentoring Relationships 192

From Opportunity to Planning 210

Multiple Mentoring Opportunities: Reflection on Practice 213

11 Education and Training 218

Developing a Big-Picture Perspective 219

Key Factors at Work 219

Evaluating Your Key Factors 227

Anatomy of a Training Experience 233

Strategies for Success 242

Education and Training: Reflection on Practice 246

12 Safety Nets 248

Relying on the Net 248

Proactive Approaches to Obstacles 250

Reactive Approaches to Obstacles 253

Gaps in the Net 258

Safety Nets: Reflection on Practice 258

Epilogue: Moving on: Mentoring and the Future 261

From Seed to Blossom 262

From Blossom to Fruit 262

Cultural Integration: A Caveat 263

Reflection Is the Practice 265

Appendix One: Mentoring Culture Audit 266

Appendix Two: Digging Deeper 273

References 286

Index 293

Credits 299

How to Use the CD-ROM 303