Laurence S. Lyons, Ph.D MSc, has a wealth of hands-on organizational experience as team leader, line manager, staffer, technical director, marketing manager, and strategist. For the last twenty years Larry has worked with leadership teams and executives as an independent strategy consultant and leadership coach to become recognized as a renowned thought leader. A library of his work is available at [...]

About the Author xiii

Foreword by Marshall Goldsmith xv

Foreword by Sarah McArthur, President, Dr. Fink's Fan Club xvii

Dedication to Richard Beckhard xix

Launch Pad

Introduction 1

How to Get the Most Out of Dr. Fink's Leadership Casebook 3

THE UNGUIDED TOUR for the General Reader 5

THE GUIDED TOUR for Corporate Citizens and Students of Organizational Life 6

THEME PARK ARCHITECTURE for Educators, Teachers, and Trainers 8

Dr. Fink's Leadership Casebook

CASEFILE-1. Critical Questions 15

Basic Consulting Skills

CASEFILE-2. Musical Fish 21

Ethical Myths and Realities

CASEFILE-3. Matilda's Bitter-Sweet Taste of Success 29

Putting Feedback in Context

CASEFILE-4. Fat Sid's Big Problem 35

Post-Merger madness

CASEFILE-5. Corporate Citizen, Dearly Departed 43

Doing the Right Thing

CASEFILE-6. No Mistake 49

A Collection of Feedback Systems

CASEFILE-7. Invasion 57

The Case for Situational Intelligence

CASEFILE-8. The Undertaker 63

Sometimes It's Better Just to Walk Away

CASEFILE-9A. The Upside Down Logic Cost Center Management 69

Counter-Intuitive Systems

CASEFILE-9B. The Inculcation Calculation 75

The Ethics of Variance

CASEFILE-10. It All Depends 83

Roughly Right or Precisely Wrong

CASEFILE-11. Oh Happy Tuesday 89

A Study in Deception

CASEFILE-12. Midnight Express 111

A Strange Case at the End of the Contract

Epilog 115

Theory

Guide to Organizational Life 121

Situational Intelligence 124

How to Think Like Fink 125

Practitioner Briefing 139

Appendix: The Tetrad 143

About the Illustrator 148

Acknowledgments 151

Glossary 155

References 159

Index 161