Anyone who has worked with Jason Ball or has sat in one of his classes knows that his enthusiasm for collaboration is matched only by his engaging zeal for teaching. Jason currently works for Cisco on the Learning & Certifications team, helping manage all the collaboration certification learning content. He has been operating as a collaboration engineer since 2009 and holds 19 different certifications, including a CCNP Collaboration certification and a Cisco Certified Systems Instructor (CCSI) certification. He has been teaching Cisco Voice, Video, and Collaboration certification courses for as many years as he has been involved with Cisco.

Some of his accomplishments include serving as a subject matter expert (SME), developing certification content, performing installations of many Cisco UCS servers with collaboration VMs, and performing as a consultant and technical instructor for many years as well. He also co-wrote the CCNA Collaboration CIVND 210-065 Official Cert Guide and the CCNP Collaboration Cloud and Edge Solutions CLCEI 300-820 Official Cert Guide for Cisco Press, and he wrote the original CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide for Cisco Press, along with this revision. Jason has two adult children, and he currently resides in Raleigh, North Carolina, with his wife.

Introduction xxxiv

Part I AV Fundamentals 3

Chapter 1 Introduction to Collaboration 4

Do I Know This Already? Quiz 4

Foundation Topics 6

Audio Communication 6

Video Communication 8

Unified Communication 10

Driving Change in the Industry 11

Exam Preparation Tasks 13

Review All Key Topics 13

Define Key Terms 14

Q&A 14

Chapter 2 Audio Basics 16

Do I Know This Already? Quiz 17

Foundation Topics 19

Basic Understanding of Sound 19

Analog vs. Digital Signals 23

ITU Audio Encoding Formats 27

Exam Preparation Tasks 30

Review All Key Topics 30

Define Key Terms 30

Q&A 30

Chapter 3 Video Basics 32

Do I Know This Already? Quiz 33

Foundation Topics 35

Basic Understanding of Light 35

Capturing and Cameras 39

Standard Video Codecs 45

Video Container Formats and Codecs 47

Exam Preparation Tasks 49

Review All Key Topics 50

Define Key Terms 50

Q&A 50

Chapter 4 Collaboration Endpoint Components and Environment 52

Do I Know This Already? Quiz 53

Foundation Topics 55

Physical Components 55

Sound Behavior 57

Light Behavior 70

Exam Preparation Tasks 81

Review All Key Topics 81

Define Key Terms 82

Q&A 82

Chapter 5 Communication Protocols 84

Do I Know This Already? Quiz 85

Foundation Topics 88

PSTN Communication 88

H.323 Communication 91

SIP Communication 95

NAT and Firewall Traversal Solutions 102

Exam Preparation Tasks 109

Review All Key Topics 109

Define Key Terms 110

Q&A 110

Chapter 6 Cisco Solution for Converged Collaboration 112

Do I Know This Already? Quiz 114

Foundation Topics 116

Introduction to Cisco Endpoints 116

Introduction to Cisco Call Control 119

Introduction to Cisco Applications 126

Designing a Cisco Collaboration Solution 130

Exam Preparation Tasks 146

Review All Key Topics 146

Define Key Terms 147

Command Reference to Check Your Memory 148

Q&A 148

Part II Endpoints 151

Chapter 7 Cisco Unified Communications Phones 152

Do I Know This Already? Quiz 152

Foundation Topics 154

7800 Series Phones 154

8800 Series Phones 157

Software Versions for Phones 160

Exam Preparation Tasks 161

Review All Key Topics 161

Define Key Terms 162

Q&A 162

Chapter 8 Cisco Telepresence Endpoints 164

Do I Know This Already? Quiz 165

Foundation Topics 167

CE Software 167

DX Series 171

SX Series 172

MX Series 176

Webex Series 179

Webex Desk Series Endpoints 189

Exam Preparation Tasks 192

Review All Key Topics 192

Define Key Terms 193

Q&A 193

Chapter 9 Endpoint Registration 194

Do I Know This Already? Quiz 195

Foundation Topics 197

SIP Registration to the Cisco Unified Communications Manager 197

SIP Registration to Expressway Core 218

H.323 Registration to the Expressway Core 225

Exam Preparation Tasks 229

Review All Key Topics 229

Define Key Terms 230

Command Reference to Check Your Memory 230

Q&A 232

Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 234

Do I Know This Already? Quiz 235

Foundation Topics 237

Calling Options 237

Content Sharing Options 246

Other Features 248

Exam Preparation Tasks 259

Review All Key Topics 259

Define Key Terms 260

Q&A 260

Chapter 11 Maintaining Cisco Endpoints 262

Do I Know This Already? Quiz 262

Foundation Topics 264

Upgrading Endpoints 264

Backing Up and Restoring CE Software-Based Endpoints 270

Exam Preparation Tasks 276

Review All Key Topics 276

Define Key Terms 277

Q&A 277

Part III Network Requirements for Collaboration Deployments 279

Chapter 12 Cisco Core Network Components 280

Do I Know This Already? Quiz 281

Foundation Topics 283

LAN, WAN, and Wireless LAN 283

Gateways 295

Exam Preparation Tasks 302

Review All Key Topics 302

Define Key Terms 302

Q&A 303

Chapter 13 Layer 2 and Layer 3 QoS Parameters 304

Do I Know This Already? Quiz 306

Foundation Topics 309

QoS-Related Issues 309

Class Models for Provisioning QoS 311

QoS Requirements 315

Traffic Classifications 319

Configure and Verify LLQ 322

Exam Preparation Tasks 328

Review All Key Topics 328

Define Key Terms 328

Command Reference to Check Your Memory 329

Q&A 331

Chapter 14 DNS, NTP, and SNMP 332

Do I Know This Already? Quiz 333

Foundation Topics 334

DNS Settings 334

NTP Settings 339

SNMP Settings 340

Exam Preparation Tasks 342

Review All Key Topics 342

Define Key Terms 343

Q&A 343

Part IV Call Control Mechanisms 345

Chapter 15 Cisco Unified Communications Manager Setup 346

Do I Know This Already? Quiz 347

Foundation Topics 349

Services 349

Enterprise Parameters 353

Service Parameters 355

Other Settings 357

Codec Negotiations Using Regions 364

Exam Preparation Tasks 367

Review All Key Topics 367

Define Key Terms 368

Q&A 368

Chapter 16 LDAP Integration with Cisco Unified Communications Manager 370

Do I Know This Already? Quiz 371

Foundation Topics 373

Application Users and End Users 373

Cisco Unified Communications Directory Architecture 376

LDAP Synchronization 377

LDAP Authentication 389

Exam Preparation Tasks 393

Review All Key Topics 393

Define Key Terms 393

Q&A 393

Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 394

Do I Know This Already? Quiz 395

Foundation Topics 397

Bulk Administration Tool (BAT) 407

Device Onboarding with Activation Codes 414

Exam Preparation Tasks 420

Review All Key Topics 420

Define Key Terms 421

Q&A 422

Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 424

Do I Know This Already? Quiz 425

Foundation Topics 427

Endpoint Addressing 427

Call Privileges 435

Call Coverage 446

Exam Preparation Tasks 454

Review All Key Topics 454

Define Key Terms 454

Q&A 454

Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 456

Do I Know This Already? Quiz 457

Foundation Topics 458

Call Routing and Path Selection 458

Digit Manipulation 471

Exam Preparation Tasks 473

Review All Key Topics 473

Define Key Terms 474

Q&A 474

Part V Edge Services 477

Chapter 20 Introduction to Cisco Edge Services 478

Do I Know This Already? Quiz 479

Foundation Topics 480

Cisco Expressway 480

Cisco Voice Gateway Elements 483

Cisco Unified Border Element 485

Exam Preparation Tasks 486

Review All Key Topics 486

Define Key Terms 487

Q&A 487

Chapter 21 Mobile and Remote Access (MRA) 488

Do I Know This Already? Quiz 489

Foundation Topics 492

Requirements for MRA 492

Cisco Unified Communications Manager Settings for MRA 498

TLS Verify Requirements 501

Initializing MRA on Expressway Servers 511

Collaboration Traversal Zones and Search Rules 515

Device Onboarding with Activation Codes over MRA 518

Exam Preparation Tasks 523

Review All Key Topics 523

Define Key Terms 524

Q&A 524

Part VI Webex Calling 527

Chapter 22 Components of the Webex Solution 528

Do I Know This Already? Quiz 529

Foundation Topics 531

Webex Meeting 531

Webex Messaging 533

Webex Calling 535

Exam Preparation Tasks 537

Review All Key Topics 538

Define Key Terms 538

Q&A 538

Chapter 23 Adding Users and Devices in the Webex Control Hub 540

Do I Know This Already? Quiz 541

Foundation Topics 543

Webex Control Hub Overview 543

Methods of Adding Users to Webex Control Hub 556

Directory Connector Configuration 566

Add Unified IP Phones to Webex Control Hub 570

Add Webex Endpoints to Webex Control Hub 575

Exam Preparation Tasks 578

Review All Key Topics 578

Define Key Terms 579

Q&A 579

Chapter 24 Webex Calling Options 580

Do I Know This Already? Quiz 581

Foundation Topics 583

PSTN Options for Webex Calling 583

Routers Supporting Local Gateway 588

Deployment Scenarios for the Local Gateway 593

Exam Preparation Tasks 599

Review All Key Topics 599

Define Key Terms 599

Q&A 599

Chapter 25 Webex Calling Features 600

Do I Know This Already? Quiz 600

Foundation Topics 602