Alan Zimmerman is Emeritus Professor and Area Coordinator for the International Business (IB) program at the College of Staten Island, City University of New York, USA.

Jim Blythe is former Visiting Professor of Marketing at Plymouth Business School, UK.

Nektarios Tzempelikos is Professor of Marketing at Anglia Ruskin University, UK.

Section I: The business market environment 1. Introduction to business-to-business marketing 2. How business organizations buy 3. Strategic planning for global business markets 4. Ethical considerations for business marketers Section 2: Evaluating market opportunities 5. Market research 6. Segmentation, targeting, and positioning 7. Market entry tactics Section 3: Formulating the Marketing Mix 8. Product strategy and product development 9. Services for business markets 10. Pricing 11. Supply chain management 12. Managing distribution channels 13. Business-to-business marketing communications 14. Customer relationships and key-account management 15. Sales promotion, exhibitions, and trade fairs 16. Public relations and corporate reputation management Section 4: Managing the marketing program 17. Marketing planning, implementation, and control 18. Organizing for maximum effectiveness 19. The future of business marketing