Amy Van Looy: Business Process Maturity

Cover: 9783319042015 | Business Process Maturity | Amy Van Looy | Taschenbuch | Paperback

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Sprache: Englisch

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Beschreibung

Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.

Über den Autor

Amy Van Looy holds a Ph.D. in applied economics. She is a lecturer and scholar at the Faculty of Economics and Business Administration of Ghent University. Before entering academia, Amy worked as an IT consultant for e-government projects. Her research focuses on business process maturity and capabilities in public and private organisations, by considering the traditional process lifecycle as well as the organisational culture and structure. Other research interests include business process integration and business process modelling.

Zusammenfassung

Provides a comprehensive guide for organising and classifying the business process management discipline

Includes an online step-by-step tutorial to help readers make a fast and reliable selection

Presents an overview of 69 business process maturity models - with references - to be used by the reader

Includes supplementary material: [...]

Inhaltsverzeichnis

1. Introduction.- 2. Research.- 3.Conclusions.

Details

Erscheinungsjahr:	2014
Fachbereich:	Allgemeines
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Reihe:	SpringerBriefs in Business Process Management
Inhalt:	xiv 87 S. 11 farbige Illustr. 87 p. 11 illus. in color.
ISBN-13:	9783319042015
ISBN-10:	3319042017
Sprache:	Englisch
Ausstattung / Beilage:	Paperback
Einband:	Kartoniert / Broschiert
Autor:	Looy, Amy Van
Hersteller:	Springer International Publishing Springer International Publishing AG SpringerBriefs in Business Process Management
Maße:	235 x 155 x 7 mm
Von/Mit:	Amy Van Looy
Erscheinungsdatum:	11.02.2014
Gewicht:	0,172 kg

Artikel-ID: 105467879