Zum Hauptinhalt springen Zur Suche springen Zur Hauptnavigation springen
Dekorationsartikel gehören nicht zum Leistungsumfang.
Business English
Alle wichtigen Vokabeln und Redewendungen für den Job
Taschenbuch von Lisa Förster (u. a.)
Sprache: Deutsch

19,95 €*

inkl. MwSt.

Versandkostenfrei per Post / DHL

auf Lager, Lieferzeit 1-2 Werktage

Produkt Anzahl: Gib den gewünschten Wert ein oder benutze die Schaltflächen um die Anzahl zu erhöhen oder zu reduzieren.
Kategorien:
Beschreibung

Das Buch enthält einen umfangreichen Wortschatz, wichtige Phrasen und Textbausteine in britischem und amerikanischem Englisch. Besonders wertvoll sind die sprachlichen und interkulturellen Tipps und Knigge-Regeln für das korrekte Benehmen im englischsprachigen Kontext. So gelingt Ihr Business auch auf internationalem Parkett.

Inhalte:

  • E-Mails in English
  • Phone Calls in English
  • Presentations in English
  • Meetings in English
  • Negotiations in English
  • False Friends in Business English

Das Buch enthält einen umfangreichen Wortschatz, wichtige Phrasen und Textbausteine in britischem und amerikanischem Englisch. Besonders wertvoll sind die sprachlichen und interkulturellen Tipps und Knigge-Regeln für das korrekte Benehmen im englischsprachigen Kontext. So gelingt Ihr Business auch auf internationalem Parkett.

Inhalte:

  • E-Mails in English
  • Phone Calls in English
  • Presentations in English
  • Meetings in English
  • Negotiations in English
  • False Friends in Business English
Über den Autor
Lisa Förster ist ausgebildete Übersetzerin und Dolmetscherin für Englisch und Französisch. In ihrem Übersetzungs- und Sprachtrainingsbüro arbeitet sie mit einem Team aus qualifizierten Übersetzern und Dolmetschern zusammen. Außerdem bietet sie Fachsprachenkurse zu Business English an.
Zusammenfassung
Komplett in leicht verständlichem Englisch verfasst
Inhaltsverzeichnis

Teil 1: E-mails in English

An E-mail's Anatomy

  • Subject Lines That Work
  • Common Salutations and Openings
  • Ending an E-mail
  • Signatures and Disclaimers
  • E-mail Techniques: about CC and BCC

A Reader-friendly Approach

  • When to Use E-mail and When Not?
  • Structuring the Information
  • Formal or Informal?
  • Netiquette Guidelines
  • How to Deal with Attachments

Common Business Situations

  • Requesting Information or Favours
  • Hotel or Conference Enquiries
  • Giving Enquiries
  • Change of Address
  • Appointments
  • Invitations
  • Sending Agendas and Minutes
  • Refusing a Request
  • Complaints
  • Apologies
  • Congratulations and Season's Greetings
  • Thanks
  • Payments and Reminders
  • Making Offers
  • Delivery and Incoterms
  • Numbers and Currency Symbols

Practical Reference

  • Useful Vocabulary and Key Terms
  • Abbreviations and Acronyms
  • E-mail Features

Teil 2: Phone Calls in English

Getting Started and Ending a Conversation

  • Calling according to plan
  • After the greeting
  • I beg your pardon?
  • Connecting people
  • Answering the phone
  • Ending a conversation

Typical Situations and How To Deal with Them

  • Taking and leaving messages
  • Appointments
  • Telephone spelling
  • Taking down names and numbers
  • Electronic addresses
  • Answering machine and voice mail
  • Mobile telephones

Special Situations

  • Conference calls
  • International trade
  • Sales and finances
  • Travel enquiries
  • A job interview by telephone

Practical Reference

  • Intercultural communication
  • Pronunciation
  • Telecommunications terminology
  • Key terms: the company
  • Telephone sources on the Internet
  • Country codes and dialling codes for well-known cities

Teil 3: Presentations in English

Preparation

  • Developing an international viewpoint
  • Preparing yourself, the person
  • Putting yourself in your audience's shoes
  • Organising facilities
  • Your presentation structure
  • How to prepare good slides

Greetings and introductions

  • What to say when you enter
  • Introducing your presentation well
  • Introduction components
  • Dealing with handouts
  • Taking care of technical problems

Main section: skills and techniques

  • Using your voice well
  • Making transitions
  • Explaining slides and diagrammes
  • Business English terms
  • Dealing with questions
  • Handling interruptions and disturbances

Ending your presentation

  • Making a good finish
  • Ending components
  • Saying goodbye

Useful examples

  • Basic outline ‒ non-specific content
  • Product presentation

Teil 4: Meetings in English

Preparing a meeting

  • Inviting people to a meeting
  • Making meeting arrangements
  • Rescheduling, cancelling or confirming a meeting
  • Making the agenda
  • Hands-on organisation

Arriving at the meeting

  • Arriving in reception
  • Introducing oneself and others
  • Small talk
  • Setting up the meeting room

Conducting a meeting

  • Opening the meeting
  • Guiding the discussion
  • Bringing about a decision
  • Closing the meeting

The meeting itself

  • Roles at a meeting
  • Active participation and asking for more informatio
  • Expressing agreement and disagreement
  • Making suggestions and having your say
  • Enquiring and resolving misunderstandings
  • Diplomacy and politeness
  • What to do in case of language problems
  • Voting

After the meeting

  • Making the minutes
  • Following up the meeting

Special types of meetings

  • Meetings with customers
  • Negotiations
  • Briefing and brainstorming
  • Jours fixes and kick-offs
  • Telephone conferences
  • Literature

Teil 5: Negotiations in English

Negotiating skills

  • Preparation and planning
  • Getting acquainted
  • Opening phase
  • Main phase
  • Agreement phase
  • Asking questions
  • The art of listening
  • When things get tough
  • Tables, graphs or charts
  • Telephone negotiating

Cross-cultural negotiations

  • Relation orientation
  • Sociolinguistic influences
  • Negotiating internationally
  • Local negotiation techniques
  • Strategic negotiating framework

Country-specific negotiating

  • Introduction
  • China
  • Czech Republic
  • France
  • India
  • Italy
  • Japan
  • Netherlands
  • Poland
  • Russia
  • Spain
  • United Kingdom
  • United States
  • Cross-cultural differences
  • Practical reference

Teil 6: False Friends in Business English

False friends for beginners

  • Different types of false friends
  • Degrees of confusion
  • Applying for a job
  • Your CV
  • The interview

False friends in business communication

  • On the telephone
  • In e-mails
  • In letters
  • In meetings
  • Making presentations
  • Negotiating

False friends on a business trip

  • At the airport
  • At a restaurant
  • When shopping
  • Small talk

False friends in different departments

  • Human resources
  • Logistics
  • Finance and accounting
  • Sales and marketing
  • Production

Useful false friends to know

  • Internet resources

Teil 7: Appendix

Practical Reference

  • Linguistic Characteristics
  • Linguistic Differences: UK-USA
  • English around the world
  • Tables and Overviews
  • Electronic Guidelines on Internet

False friends game

Die Autoren

Weitere Literatur

Details
Erscheinungsjahr: 2018
Fachbereich: Management
Genre: Recht, Sozialwissenschaften, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Reihe: Haufe Fachbuch
Inhalt: 473 S.
ISBN-13: 9783648121337
ISBN-10: 3648121332
Sprache: Deutsch
Herstellernummer: 10292-0001
Einband: Kartoniert / Broschiert
Autor: Förster, Lisa
Lewis, Ian C.
Pattinson, Annette
Schroevers, Sander
Shellabear, Stephanie
Thomas, Jaquie Mary
Hersteller: Haufe Lexware GmbH
Haufe-Lexware GmbH & Co. KG
Verantwortliche Person für die EU: Haufe-Lexware GmbH & Co. KG, Munzinger Str. 9, D-79111 Freiburg, info@haufe.de
Maße: 241 x 171 x 30 mm
Von/Mit: Lisa Förster (u. a.)
Erscheinungsdatum: 21.06.2018
Gewicht: 0,78 kg
Artikel-ID: 113633210
Über den Autor
Lisa Förster ist ausgebildete Übersetzerin und Dolmetscherin für Englisch und Französisch. In ihrem Übersetzungs- und Sprachtrainingsbüro arbeitet sie mit einem Team aus qualifizierten Übersetzern und Dolmetschern zusammen. Außerdem bietet sie Fachsprachenkurse zu Business English an.
Zusammenfassung
Komplett in leicht verständlichem Englisch verfasst
Inhaltsverzeichnis

Teil 1: E-mails in English

An E-mail's Anatomy

  • Subject Lines That Work
  • Common Salutations and Openings
  • Ending an E-mail
  • Signatures and Disclaimers
  • E-mail Techniques: about CC and BCC

A Reader-friendly Approach

  • When to Use E-mail and When Not?
  • Structuring the Information
  • Formal or Informal?
  • Netiquette Guidelines
  • How to Deal with Attachments

Common Business Situations

  • Requesting Information or Favours
  • Hotel or Conference Enquiries
  • Giving Enquiries
  • Change of Address
  • Appointments
  • Invitations
  • Sending Agendas and Minutes
  • Refusing a Request
  • Complaints
  • Apologies
  • Congratulations and Season's Greetings
  • Thanks
  • Payments and Reminders
  • Making Offers
  • Delivery and Incoterms
  • Numbers and Currency Symbols

Practical Reference

  • Useful Vocabulary and Key Terms
  • Abbreviations and Acronyms
  • E-mail Features

Teil 2: Phone Calls in English

Getting Started and Ending a Conversation

  • Calling according to plan
  • After the greeting
  • I beg your pardon?
  • Connecting people
  • Answering the phone
  • Ending a conversation

Typical Situations and How To Deal with Them

  • Taking and leaving messages
  • Appointments
  • Telephone spelling
  • Taking down names and numbers
  • Electronic addresses
  • Answering machine and voice mail
  • Mobile telephones

Special Situations

  • Conference calls
  • International trade
  • Sales and finances
  • Travel enquiries
  • A job interview by telephone

Practical Reference

  • Intercultural communication
  • Pronunciation
  • Telecommunications terminology
  • Key terms: the company
  • Telephone sources on the Internet
  • Country codes and dialling codes for well-known cities

Teil 3: Presentations in English

Preparation

  • Developing an international viewpoint
  • Preparing yourself, the person
  • Putting yourself in your audience's shoes
  • Organising facilities
  • Your presentation structure
  • How to prepare good slides

Greetings and introductions

  • What to say when you enter
  • Introducing your presentation well
  • Introduction components
  • Dealing with handouts
  • Taking care of technical problems

Main section: skills and techniques

  • Using your voice well
  • Making transitions
  • Explaining slides and diagrammes
  • Business English terms
  • Dealing with questions
  • Handling interruptions and disturbances

Ending your presentation

  • Making a good finish
  • Ending components
  • Saying goodbye

Useful examples

  • Basic outline ‒ non-specific content
  • Product presentation

Teil 4: Meetings in English

Preparing a meeting

  • Inviting people to a meeting
  • Making meeting arrangements
  • Rescheduling, cancelling or confirming a meeting
  • Making the agenda
  • Hands-on organisation

Arriving at the meeting

  • Arriving in reception
  • Introducing oneself and others
  • Small talk
  • Setting up the meeting room

Conducting a meeting

  • Opening the meeting
  • Guiding the discussion
  • Bringing about a decision
  • Closing the meeting

The meeting itself

  • Roles at a meeting
  • Active participation and asking for more informatio
  • Expressing agreement and disagreement
  • Making suggestions and having your say
  • Enquiring and resolving misunderstandings
  • Diplomacy and politeness
  • What to do in case of language problems
  • Voting

After the meeting

  • Making the minutes
  • Following up the meeting

Special types of meetings

  • Meetings with customers
  • Negotiations
  • Briefing and brainstorming
  • Jours fixes and kick-offs
  • Telephone conferences
  • Literature

Teil 5: Negotiations in English

Negotiating skills

  • Preparation and planning
  • Getting acquainted
  • Opening phase
  • Main phase
  • Agreement phase
  • Asking questions
  • The art of listening
  • When things get tough
  • Tables, graphs or charts
  • Telephone negotiating

Cross-cultural negotiations

  • Relation orientation
  • Sociolinguistic influences
  • Negotiating internationally
  • Local negotiation techniques
  • Strategic negotiating framework

Country-specific negotiating

  • Introduction
  • China
  • Czech Republic
  • France
  • India
  • Italy
  • Japan
  • Netherlands
  • Poland
  • Russia
  • Spain
  • United Kingdom
  • United States
  • Cross-cultural differences
  • Practical reference

Teil 6: False Friends in Business English

False friends for beginners

  • Different types of false friends
  • Degrees of confusion
  • Applying for a job
  • Your CV
  • The interview

False friends in business communication

  • On the telephone
  • In e-mails
  • In letters
  • In meetings
  • Making presentations
  • Negotiating

False friends on a business trip

  • At the airport
  • At a restaurant
  • When shopping
  • Small talk

False friends in different departments

  • Human resources
  • Logistics
  • Finance and accounting
  • Sales and marketing
  • Production

Useful false friends to know

  • Internet resources

Teil 7: Appendix

Practical Reference

  • Linguistic Characteristics
  • Linguistic Differences: UK-USA
  • English around the world
  • Tables and Overviews
  • Electronic Guidelines on Internet

False friends game

Die Autoren

Weitere Literatur

Details
Erscheinungsjahr: 2018
Fachbereich: Management
Genre: Recht, Sozialwissenschaften, Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Reihe: Haufe Fachbuch
Inhalt: 473 S.
ISBN-13: 9783648121337
ISBN-10: 3648121332
Sprache: Deutsch
Herstellernummer: 10292-0001
Einband: Kartoniert / Broschiert
Autor: Förster, Lisa
Lewis, Ian C.
Pattinson, Annette
Schroevers, Sander
Shellabear, Stephanie
Thomas, Jaquie Mary
Hersteller: Haufe Lexware GmbH
Haufe-Lexware GmbH & Co. KG
Verantwortliche Person für die EU: Haufe-Lexware GmbH & Co. KG, Munzinger Str. 9, D-79111 Freiburg, info@haufe.de
Maße: 241 x 171 x 30 mm
Von/Mit: Lisa Förster (u. a.)
Erscheinungsdatum: 21.06.2018
Gewicht: 0,78 kg
Artikel-ID: 113633210
Sicherheitshinweis

Ähnliche Produkte

Ähnliche Produkte