Steven J. Balla is associate professor of political science, public policy and public administration, and international affairs at George Washington University. He is also a research associate at the George Washington Institute of Public Policy, and a member of the International Working Group on Online Consultation and Public Policy Making.

Chapter 1: Bureaucracies as Policymaking Organizations
The Contours of Public Bureaucracy
Accountability and Performance in Public Bureaucracies
Accountability and Its Many Faces
The Push for Performance
Accountability and Performance: Theories and Applications
Chapter 2: Bureaucratic Reasoning
Bounded Rationality
Simplified Problem Solving
Evidence-Based Research
Implications for Policy Analysis
Motivation
Consequences of Bounded Rationality
Conclusion
Chapter 3: The Bureaucracy's Bosses
Delegation, Adverse Selection, and Moral Hazard
Why Bureaucracy?
Managing Delegation
Principal-Agent Theory and the Bureaucracy's Clients
Principals and Principles
Chapter 4: The Bureaucracy's Clients
The Benefits, Costs, and Politics of Public Policy
The Rise and Fall of Iron Triangles
The Venues of Client Participation
Client Influence on Bureaucratic Policymaking
Clients and the Institutions of Government
Client Participation: Three Lessons and Beyond
Chapter 5: Bureaucratic Networks
Networks versus Hierarchies
Network Theory
The Tools Approach
Types of Bureaucratic Networks
Network Effectiveness
The Effectiveness of Policy Tools
Networks and Public Bureaucracy
Chapter 6: The Politics of Disaster Management
The Gulf of Mexico: Two Crises with Precedent
September 11, 2001: A Crisis without Precedent
Avian Influenza: A Crisis in the Making?
Evaluating Bureaucracy in Light of the Theories
Chapter 7: Why Are Some Bureaucracies Better Than Others?
Rating the Performance of Agencies
Explaining Variations in Performance
Alternative Ways of Gauging Agency Performance
Bureaucracy in the Twenty-First Century