Figures

Series Preface

Acknowledgements

Introduction: AI: Making it, Faking it, Breaking it - Phoebe V. Moore and Jamie Woodcock

PART I - MAKING IT

1. AI Trainers: Who is the Smart Worker Today? - Phoebe V. Moore

2. Work Now, Profit Later: AI Between Capital, Labour and Regulation - Toni Prug and Paško Bili¿

3. Delivering Food on Bikes: Between Machinic Subordination and Autonomy in the Algorithmic Workplace - Benjamin Herr

4. Putting the Habitus to Work: Digital Prosumption, Surveillance and Distinction - Eduard Müller

5. The Power of Prediction: People Analytics at Work - Uwe Vormbusch and Peter Kels

PART II - FAKING IT

6. Manufacturing Consent in the Gig Economy - Luca Perrig

7. Automated and Autonomous? Technologies Mediating the Exertion and Perception of Labour Control - Beatriz Casas González

8. Can Robots Produce Customer Confidence? Contradictions Among Automation, New Mechanisms of Control and Resistances in the Banking Labour Process - Giorgio Boccardo

PART III - BREAKING IT

9. It Gets Better With Age: AI and the Labour Process in Old and New Gig-Economy Firms - Adam Badger

10. Self-Tracking and Sousveillance at Work: Insights from Human-Computer Interaction and Social Science - Marta E. Cecchinato, Sandy J. J. Gould and Frederick Harry Pitts

11. Breaking Digital Atomisation: Resistant Cultures of Solidarity in Platform-Based Courier Work - Heiner Heiland and Simon Schaupp

12. Resisting the Algorithmic Boss: Guessing, Gaming, Reframing and Contesting Rules in App-Based Management - Joanna Bronowicka and Mirela Ivanova

Notes on Contributors

Index