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At Your Service
5-Star Customer Care for a Successful Dental Practice
Taschenbuch von Ann Marie Gorczyca
Sprache: Englisch

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Beschreibung
CULTURE
Customers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expressed through vision, mission, actions, expression of core values, and teamwork. Through positive communication, create and preserve a unique culture focused on the customer. Differentiate your office from other dental practices by nurturing a culture of service.
CARE
Focus and dedicate time and attention to your customer service experience. Maximize your opportunity to create delighted, fulfilled, and happy patients. Through friendliness, appreciation, service, and surprises, optimize team engagement in providing outstanding patient care. Delivering amazing service consistently elevates your practice to a level of excellence.
CLIMATE
By creating a climate of team empowerment, customer service management systems are implemented to eliminatemistakes, rework, breakdowns, inefficiencies, and unwanted variations in the delivery of patient care. By prioritizing your customer service areas of improvement, service consistency is created. Five-star customer service is more than a business strategy; it is a philosophy that touches the human spirit.
CULTURE
Customers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expressed through vision, mission, actions, expression of core values, and teamwork. Through positive communication, create and preserve a unique culture focused on the customer. Differentiate your office from other dental practices by nurturing a culture of service.
CARE
Focus and dedicate time and attention to your customer service experience. Maximize your opportunity to create delighted, fulfilled, and happy patients. Through friendliness, appreciation, service, and surprises, optimize team engagement in providing outstanding patient care. Delivering amazing service consistently elevates your practice to a level of excellence.
CLIMATE
By creating a climate of team empowerment, customer service management systems are implemented to eliminatemistakes, rework, breakdowns, inefficiencies, and unwanted variations in the delivery of patient care. By prioritizing your customer service areas of improvement, service consistency is created. Five-star customer service is more than a business strategy; it is a philosophy that touches the human spirit.
Über den Autor
Dr. Ann Marie Gorczyca is a frequent speaker on dental practice management topics. She is author of the books: It All Starts with Marketing; Beyond the Morning Huddle; At Your Service; and Take Action. As a practicing orthodontist for over thirty years, she is a Diplomate of the American Board of Orthodontics and Past President of the Northern California Angle Society of Orthodontists, and she has received numerous teaching awards. She is in private practice in Antioch, California.
Details
Erscheinungsjahr: 2020
Fachbereich: Mund- und Kieferheilkunde
Genre: Medizin
Rubrik: Wissenschaften
Medium: Taschenbuch
Seiten: 262
ISBN-13: 9781949642339
ISBN-10: 194964233X
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Gorczyca, Ann Marie
Hersteller: Authority Publishing
Maße: 229 x 152 x 14 mm
Von/Mit: Ann Marie Gorczyca
Erscheinungsdatum: 14.02.2020
Gewicht: 0,385 kg
preigu-id: 118047631
Über den Autor
Dr. Ann Marie Gorczyca is a frequent speaker on dental practice management topics. She is author of the books: It All Starts with Marketing; Beyond the Morning Huddle; At Your Service; and Take Action. As a practicing orthodontist for over thirty years, she is a Diplomate of the American Board of Orthodontics and Past President of the Northern California Angle Society of Orthodontists, and she has received numerous teaching awards. She is in private practice in Antioch, California.
Details
Erscheinungsjahr: 2020
Fachbereich: Mund- und Kieferheilkunde
Genre: Medizin
Rubrik: Wissenschaften
Medium: Taschenbuch
Seiten: 262
ISBN-13: 9781949642339
ISBN-10: 194964233X
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Gorczyca, Ann Marie
Hersteller: Authority Publishing
Maße: 229 x 152 x 14 mm
Von/Mit: Ann Marie Gorczyca
Erscheinungsdatum: 14.02.2020
Gewicht: 0,385 kg
preigu-id: 118047631
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